Krisanth Sivakumar Email & Phone Number

Conduct thorough consultations to understand clients' financial goals and recommend mortgage solutions that align with their short-term and long-term objectives.Collaborate with management to secure competitive interest rates and terms that best meet clients' needs.Oversee the entire mortgage renewal process, ensuring timely follow-ups and comprehensive communication to facilitate smooth transitions.Develop and present tailored mortgage plans, including options for flexible repayment strategies, to optimize clients' financial outcomes.Initiate follow-up calls and emails to clients approaching the end of their mortgage term, offering proactive solutions and addressing any concerns.Stay informed about industry regulations and changes to ensure all client interactions and transactions comply with current standards.Foster strong relationships with clients through exceptional service, resulting in high client retention rates.Analyze current market trends and interest rates to provide clients with up-to-date information and strategic advice.Address and resolve any issues or discrepancies related to mortgage accounts promptly, ensuring client satisfaction and maintaining trust.

Addressed telephone inquiries efficiently and professionally, adhering to performance and service standards.Collaborated with internal teams to resolve client issues and address concerns effectively.Managed written inquiries, compiled data for issue resolution, and escalated complex matters as needed.Prepared essential documents, including renewal agreements, information statements, and discharge statements.Ensured compliance with AML regulations and conducted thorough security verifications.Assisted clients with online banking setup, debit card activation, and manual cash flow transfers.

Met departmental goals while maintaining high customer satisfaction levels.Engaged with customers via telephone and email to promote and sell products and services.Educated customers about product offerings and services.Continuated product education to enhance customer interactions.Supported sales and marketing teams in addressing customer requests and needs.Documented outbound call history and customer responses in detail.Expanded and consolidated the customer base.

Achieved monthly quotas and team targets to retain market share.Managed collections for accounts across various banks and provinces in Canada.Fostered customer loyalty while implementing payment collection processes.Negotiated payment plans and diligently persuaded customers to address overdue accounts.Assessed customer needs, provided financial education, and delivered tailored solutions.

Associate'S Degree, Critical Incident Response/Special Police Operations

Financial Services Regulatory Authority Of Ontario