Krisa Yohannan Email & Phone Number

US

Optum Home & Community | OptumHealthProduct leader supporting the Care Delivery Product Strategy team with accountability for labs & screening strategy for Housecalls, Optum at Home, and Senior Community Care.

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NY Health Plan - Community & State | UnitedHealthcareAssociate Director & STARS Lead for NY DSNP (H3387): Promoted to Associate Director role as of March 2021 with accountability for STARS related performance, while also supporting strategy & execution of member/provider initiatives pertaining to the DSNP (Dual Special Needs Plan) line of business.

US

• NY Health Plan - Community & State | UnitedHealthcareSTARS Project Manager: Promoted to Senior Project Manager role as of December 2016 with full responsibility of reporting and data analytics, while also supporting.
• Develop and manage member outreach campaigns for the purposes of retention, member satisfaction and closing quality gaps in care
• Initiate and successfully execute process improvement initiatives to maximize efficiency and productivity
• Acquire, analyze and organize relevant member data to understand areas of improvement for STARS and quality initiatives to target outreach efforts.
• Develop new strategies to target members who are most likely to become noncompliant with their plan of care
• Partner with UHC business leaders and community leaders to organize and host member retention events in New York City to increase member engagement.

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• NY Health Plan - Community & State | UnitedHealthcareSupporting the NY DSNP market (H3387) with reporting, analytics, operations and strategy
• Produce and publish sales metrics to senior management and sales team to showcase growth and membership trends while optimizing opportunities to improve disenrollment rate and retention
• Acquire, analyze, and organize relevant member data to understand areas of improvement for STARS initiatives to target outreach efforts
• Initiate and execute process improvement initiatives to maximize efficiency and productivity
• Provide ongoing support, guidance, and training to local Personal Care Specialist team

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• SD&SS Professional Services & Tech Practices | Optum Technology, Optum► Clinical Orchestration Workflow Analyst ◄ (December 2015 – April 2016)Overview of Clinical Orchestration: Drive performance in UnitedHealth Care's.
• Collaborate with UnitedHealthcare partners to solve business/technology problems through advanced analytics and process building to support clinical orchestration efforts for STARS
• Increase operational efficiency of national STARS/clinical campaigns by analyzing current processes and determining where to 'push' and 'pull' members into out out of interventions to maximize effectiveness and.
• Successfully implement a daily file for the diabetic population to coordinate activity across various channels by understanding various risk levels based on results of clinical models and identifying the value of an.
• Work with various teams across the organization to incorporate new information into their daily processes and minimize overlap in activity
• Successfully translate business requirements into technical requirements using the DSR process (Data Select Request) to identify the targeted population for outreach

US

• Unitedhealth Group IT/Optum Technology | OptumTDP is a 2-year rotational program providing participants the opportunity to develop as a technology leader and gain exposure to three different areas of UnitedHealth Group.
• Worked with the 270/271 & 276/277 EDI transactions
• Designed data flow diagrams & data matrices to define various business processes
• Traced requirements throughout the software development process and verified adherence using the Requirements Traceability Matrix
• Created a SharePoint form using InfoPath to provide status updates on projects► Rotation 2: Innovation, Research & Development Team: Business/Systems Analyst & Scrum Master ◄
• Supported the development and launch of Lifelens, a telehealth application through product development lifecycle

Kalamazoo, MI, US

Raritan, New Jersey, US

• Strategy & Portfolio Integration Team, Project Management OfficeJanssen R&D
• Assist with internal and external reporting, analysis & decision making
• Collaborate with team to create a Discovery Database to be used for analysis of new & terminated projects
• Support business critical activities: -Portfolio Fact Book -R&D Tracker -Strategic Imperatives -Benchmarking

Miami Lakes, FL, US

• Business Information Co-op supporting Cordis Commercial Operations
• Owned & managed MyCordis.com (sales portal for the company), complete requests to add content, manage request process
• Created a new web page on MyCordis for professional education courses in SharePoint
• Supported the re-design of MyCordis
• Prepared daily and monthly sales metrics and distributed to sales force
• Daily Validation of business systems

Master Of Business Administration - Mba, Management Information Systems

Master Of Science, Biomedical Engineering

Bachelor Of Science, Biomedical Engineering