- Effectively and efficiently answer technical queries- Continuously and actively seek out opportunity for process improvement in the aid of benefiting the customer, adviser or team member experience- Provide coaching and feedback to aid individuals in taking accountability of their technical knowledge and performance increasing job confidence, engagement and empowerment- Provide support to the Team Manager where required including reporting and management data… Show more - Effectively and efficiently answer technical queries- Continuously and actively seek out opportunity for process improvement in the aid of benefiting the customer, adviser or team member experience- Provide coaching and feedback to aid individuals in taking accountability of their technical knowledge and performance increasing job confidence, engagement and empowerment- Provide support to the Team Manager where required including reporting and management data, complaints, incident and issue management activities- Work with Process Managers, Technical Specialists, and the Knowledge Management Team to ensure processes and work instructions are maintained to a high standard of accuracy and usability- Plan and facilitate one on one technical coaching where knowledge gaps are identified- Identifying issues, problems and opportunities and determining appropriate improvements Show less

During my time at BT I have worked in the Customer Service Delivery department across two teams where we assist customers and financial advisers, paraplanners, dealer group managers with queries and processing requests relating to investments, superannuation, pension, term deposits, data feeds with third-party accounting software and profile/account maintenance.The majority of my time is spent as a Subject Matter Expert in the data feeds workflows where I assist with issues raised by… Show more During my time at BT I have worked in the Customer Service Delivery department across two teams where we assist customers and financial advisers, paraplanners, dealer group managers with queries and processing requests relating to investments, superannuation, pension, term deposits, data feeds with third-party accounting software and profile/account maintenance.The majority of my time is spent as a Subject Matter Expert in the data feeds workflows where I assist with issues raised by advisers and accountants and collaborate with our IT team and Product Development Managers to provide solutions.I frequently work with Product Managers on upcoming product release fixes for the BT Panorama platform to resolve issues and bring continuous improvement. Show less

Providing web design solutions to local businesses in Adelaide. Offering photography services in Adelaide for engagement parties, weddings, automotive events and birthday parties.

Providing application and desktop support to internal staff of the Westpac group. This support included such things as Active Directory, Citrix NetScaler Gateway VPN, Microsoft Office suite, Juniper Secure Connect and more.We used the BMC Remedy Incident Management system to manage tickets from staff and an online click-to-chat system to assist staff with troubleshooting steps and solutions.

This role involved such duties as configuring modems & routers, processing RMA requests for faulty hardware with our various suppliers, shipping and receiving orders and providing assistance to the Sales and Helpdesk teams.During my time there our product offering greatly expanded out to also support mobile phones, sim cards, VoIP Phones, Power Over Ethernet adapters and the FetchTV set-top box units.The role also later expanded out to performing regular stock taking of… Show more This role involved such duties as configuring modems & routers, processing RMA requests for faulty hardware with our various suppliers, shipping and receiving orders and providing assistance to the Sales and Helpdesk teams.During my time there our product offering greatly expanded out to also support mobile phones, sim cards, VoIP Phones, Power Over Ethernet adapters and the FetchTV set-top box units.The role also later expanded out to performing regular stock taking of inventory, assisting the Product Managers with sales volume trends to ensure we were keeping adequate levels of stock for the demand. Show less