Served as Global Director for a SAAS Company working directly with clients, such as the LSEG, collaborating with Success, Support, Engineering, Product and Partner teams. • Oversaw a portfolio of strategic enterprise accounts and leveraged expertise to provide direction and guidance, ensure mitigation of customer churn, partner solutions are deployed, and software expansion was accomplished. • Developed and cultivated client relationships, collaborating, communicating, and providing guidance on current and future business use cases for further product adoption and expansion. • Addressed issues at clients with potential for customer churn, developing cross-functional 'code red processes' to mitigate churn and ensure the delivery and continuous improvement of support and customer success strategy.• Recruited to lead the efforts to mitigate churn ARR across strategic accounts, successfully securing $2M within the first 6 months of joining the organization, delivering 20% ARR. • Directed cross-functional teams that included Product, Customer Success, Partners and Sales to ensure product roadmaps are communicated to clients and any feedback is incorporated into future releases. • Established and led a “Program Manager Council,” allowing strategic clients to collaborate with each other, company teams, and technology partners such as Snowflake, PWC and Databricks.• Increased community initiatives to enterprise initiatives as a part of the b-corp mission and led speaking sessions with clients at major conferences, including Big Data London and DGIQ. • Developed a framework of business outcomes, product metrics, and partner collaboration to create a holistic success plan, generating customer expansion.• Collaborated with technical and system integration partners to ensure the Customer Success team successfully integrated partner success plans.• Defined technical requirements for product management and demonstrated new features to strategic clients.

Following acquisition of Stream Integration by Prolifics, continued to serve on executive team, overseeing 15 direct reports, upwards of 50 contractors and delivery partners, and 3X dotted line offshore resources, managing Fortune 100 customer solutions, cross-sell and upsell, customer satisfaction, and receiving multiple awards/recognition for long term client engagements.• Oversaw the management of partnership relationships, including IBM, smaller partnerships, and launching a collaboration with Microsoft, building a piece of software that was to be integrated between Mantra and Microsoft that included putting together financial model and working with CFO.• Led the initiative adopting IBM’s Installation Concierge Service and Cloud Solutions (Cloud Architecture) into billable solutions, delivering a 10% increase in margin and maintaining revenue streams as cloud adoption of clients becomes more relevant. • Recognized a customer expansion opportunity in an under-served Caribbean market and launched a strategic plan utilizing resources to drive management services, data governance, and MDM revenue to $2M within 5 years. • Developed a business case to acquire an offshore Data Management team, reducing the bottom line by over 20%, securing executive buy-in and company acquisition. • Focused on key clients such as AMC, JLG, and Early Warning Services (Zelle) and led high-level negotiations to secure long-term contracts. • Co-presented at multiple large user conferences, including IBM Think 2018, “Building a Data Governance Program Leveraging IBM Technology in Higher Education,” and a video reference by the BI Data Manager at JLG Industries.

Recruited to lead the technical implementation and best practices of data integration and movement, earning recognition for top performance and promoted up through the organization with expanded responsibilities, ultimately becoming Vice President, performing due diligence concerning the acquisition by Prolifics. • Oversaw the worldwide technical pre-sales, delivery, program, and team management for the Data Management practice, delivering 100% YoY growth and maturing to program-level service deliveries.• Directed the project scoping, detailed planning, and change management for various accounts as the escalation interface and designed and presented complex service solutions for data integration, data quality, and data governance.

• Functioned as a principal consultant working with Fortune 100 clients across Europe and the Americas, establishing IBM data management solutions, including IBM’s Data Movement, Master Data Management, and Data Governance platforms, supporting IBM’s client base in managing data while ensuring industry regulatory and standard compliance.

Functioned as the principal consultant working with Fortune 100 clients for IBM across Europe and the Americas, establishing IBM data management solutions, including IBM’s Data Movement, Master Data Management, and Data Governance platforms, supporting IBM’s client base in managing data while ensuring industry regulatory and standard compliance.

• Oversaw QA and release operations activities supporting 50+ releases for Symmetrix (Core Storage product and Data Systems).