Kris Carlos Email & Phone Number

Vallejo, California, United States

Santa Clara, Ca

— Accomplishments—Project Manager that lead a yearlong clinical initiative to improve rapid response for seizure patients (Ceribell). Reduction in time for rapid EEGs for patients from hours to minutes.Key contributor in opening multiple new medical office buildings and expansion efforts into non-KP facilities to support the rapid membership growth and backlog of services of the service area.Lead Office 365 Migration for the Santa Clara service area of ~12000 users/devices. Largest single-day migration in NCAL.Established Standardized Technology Intake process to improve client experience and accelerate adoption of innovative technologies for the Santa Clara Service Area. Promoting awareness and understanding while also reducing the time to deployment of modern technologies.Principal Implementer of the Member facing kiosks for Express Check-in. Initiative to improve the member experience and reduce wait times. Managed project locally and worked with regional teams to monitor progress.Distinct honor of receiving the first “Friends of Nursing” award from the Nursing staff to a CDTS S&D staff member.Lead cross functional teams as Project Manager to migrate the EVS staff from their old paging method to the new EVS Module within KP HealthConnect. Completed ahead of schedule and without any reported issues.Developed ServiceNow reporting methodology and dashboard for the Service and Delivery organization.Championed the CPN Fetal Heart Monitoring Standardization Deployment process. Worked with cross-functional teams to identify gaps in the deployment process. New process to reduce impact, create awareness and improve consistency.

Santa Clara, California, United States

--Accomplishments--Established the Project Status Collaboration stakeholders’ group. Leveraging innovative technologies and promoting real-time collaboration across cross-functional teams to support the delivery of projects.Analyzed trends and produced quarterly forecasts for both local and regional projects. Maintained at least 80% recharge rate for the resources.R Lead and managed staffing resources through direct coordination of contractors to achieve daily and weekly target metrics while ensuring all financial Tasks and Recharges accounted for.2-time host of the Fireside chat with Executive Leadership at the CDTS Service and Delivery All Hands meeting.

Pleasanton, Ca

SME concerning all PC-Desktop support matters to achieve an increased level of knowledge for self and to present learned materials to our team in a comprehensive manner.Skilled at a superior level of customer service; multitudes of documented customer accoladesImplemented and maintained a Stock Depot to facilitate rapid deployment of Computing devices for a higher up-time of users.

Fulfilled Administrative responsibilities including the addition and changes to the user’s desktops and email accounts. Actively provided desktop support for both software and hardware.Primary Livermore Regional Distribution Center campus desktop support technician. Assisted users in troubleshooting database problems, printer configuration and repairs for Windows NT and UNIX (WMS) printers.Maintained and supported a varied desktop environment of multiple Operating Systems (Windows NT, Windows 2000, and OS/2) for all of the regions performing testingPrimary desktop/server support technician for the CIS (Clinical Information System) application testing group. Maintained and supported a varied desktop environment of multiple Operating Systems (Windows NT, Windows 2000, and OS/2) for all of the regions performing testingSupported all PC/Mac desktop and laptop problems including both hardware and software

Responsibilities to configure, install and administer network infrastructure. Installed and configured Windows NT servers and facilitated back up and restore procedures using the Backup Exec utility. Designed plan, performed primary transition duties and successfully transitioned from old to new servers on schedule with no problems or issues identified.Supported mixed environment of PC and Macintosh. Migrated to a more reliable infrastructure (ie. New sever infrastructure, OS upgrades, Hardware upgrades, etc.)

A+ Certification

Ongoing education of Windows platforms on PCs and on network servers. Ongoing Customer Service training via internal training sites.

Itil Foundations V3