Kris Choi Email & Phone Number

The Incident Commander is the decision-maker during a major incident, responsible for delegating tasks across all levels of the company and listening to input from subject matter experts in order to bring incidents to a resolution. As an Incident Commander, I lead all high priority incidents and provide clear coordination by recruiting others to gather.

- Equipped Support team with training and resources to handle incident response and maintenance requests- Streamlined processes involved in SendGrid Support's incident handling to align with Twilio Support- Partnered with AptEdge team on app and design improvements- Created OMM Supportability Requirements for product rollouts- Established documentation for.

Orange County, California Area

- Leveraged product expertise and proficiency in SendGrid systems and tools to assist with the escalation of bugs, launch of new features, and resolution of outage incidents by reporting customer impact, handling internal and external communications, performing tests to validate fixes, and participating in discussions for continuous improvement- Served as.

Orange County, California Area

Orange County, California Area

Orange County, California Area

Orange County, California Area

- Utilized problem-solving and people skills to assure customers of swift resolutions to their technical problems- Diagnosed product issues on the spot, explain situations with patience and empathy, and offer solutions to get users up and running again

Orange County, California Area

The Apple Store Leader Program is a 24-month immersion in every aspect of managing and operating an Apple Retail Store. In this program, I gained selling skills working as a Specialist and an Expert. I taught and trained others as a Creative. And I resolved problems working at the Genius Bar. As I progressed through the program, I was guided and mentored.

Greater San Diego Area

- Utilized aesthetic judgement, creativity, and design skills to develop innovative concepts for the branding of series topics, posters, videos, interactive proxies, and other methods to publicize news and events- Collaborated with others in creative brainstorming sessions to devise project ideas through the synthesis of collective processing- Envisioned.

Bill Barber Park

- Oversaw the management, supervision, and instruction of children ranging from beginning to advance levels- Constructed exercises to guide instruction and organized activities within a certain time limit- Adapted to the age and level of each player in order to create an enjoyable and encouraging environment for all players by observing outcomes of.

UCSD

· Created a safe and comfortable atmosphere for new freshmen and transfer students to connect and build friendships with one another by facilitating activities and icebreakers· Utilized public speaking skills during tours to introduce the campus and present important information· Observed and quickly adapted to the energy level of the group by being.