Epicor Based with RPA 1. Spearheaded RPA implementation projects, automating repetitive tasks and reducing operational costs by 30%. 2.Designed and developed RPA solutions to optimize business processes, resulting in a 25% increase in overall productivity. 3.Collaborated with cross-functional teams to identify and prioritize RPA opportunities, ensuring alignment with organizational goals. 4.Conducted RPA feasibility assessments, evaluating processes for automation suitability and defining key performance indicators (KPIs). 5.Implemented RPA governance structures, establishing best practices and ensuring compliance with industry standards.Epicor Based with BAQ/BPM 1. Here are some resume bullet points highlighting experience with Epicor reporting tools like BAQs, BPMs, SSRS, and Crystal Reports: 2. Developed custom Business Activity Queries (BAQs) in Epicor to extract data for operational reports and analytics 3.Configured BAQ parameters, filters, and joins to meet specific reporting requirements across departments 4.Integrated BAQ data with Business Process Management (BPM) workflows for automated report generation Epicor Based with SSRS/Crystal Reports 1. Create bots to process ERP MSRP report, that produces predictive 2.Designed, developed, and implemented customizations and enhancements to Epicor ERP system, creating new functionalities and modifying existing features 3.Analyzed business requirements and translated them into technical solutions using Epicor's tools (BAQ reports, BPMs, Ice script, .NET assemblies)Epicor Based with CRM 1. Create bots to process ERP MSRP report, that produces predictive 2. Implemented and managed CRM systems to streamline customer interactions, resulting in a 20% increase in customer satisfaction. 3.Customized CRM workflows and dashboards to align with business objectives, enhancing team collaboration and efficiency.

Connected Epicor reporting and printing to ECM ..created workflow for printing reports and attaching matching documentation.ECM workflow to attach approvals and reviews ..

Reduced the Ticketing system list from 2500 to 1200 items.Automated emails and responses for updating AP/AR ERRORS ..

Collaborated with team of Business Analysts, Networking professionals, and Consultants to implement optimal solutions for the Epicor ERP system.Designed organization-based solutions, streamlining processes and enhancing user experiences.Managed day-to-day tasks related to ERP systems, including maintenance, user training, and software upgrades.Collaborated closely with Mayan consultants and Epicor support for seamless system integration.Developed a comprehensive SOP library and conducted training sessions for end-users.Implemented self-service password management and enhanced data mining capabilities.Collaborated with IT and leadership for additional training needs and strategic enhancements.

Influenced complete change to standards when originally deemed necessary. Pushed custom apps out and used the ERP system as it was built, while improving its speed, ease of use and overall ability to increase SALES. Consolidated 30% of the 200 websites into a single portal Managed 30 Databases and 73 Servers (High Network Turnover). Proficient PowerShell User. Team Lead – Project management, time management, api development/ implementation. Responsible for establishment of an IT system architecture (servers, network management (palo alto , trend micro, quest, etc)) and its best practices for its maintenance and system alerts. 3rd Party Implementation Lead. All external software that connects to our ERP, its business process requirements, development then implementation.Team Lead – ERP Customizations and Database mining, reporting, and 3rd party software implementation. Report Management and Upgrades=> converted all reports to SSRS or PBIX, via an api. Disaster Recovery, creator, implementer and manager. Currently being transferred to 3rd party, of my choosing. Overseas => Cintap, a3rd party located in India, worked with to develop EDI transactions for multiple departments, ranging from Accounting to Manufacturing, streamlining sales and orders alike. Implemented Ad self-service a Self-service password management, multi factor authentication, and single sign-on solution. Data Mining – Inventory reporting and inventory management. Application used scanners and iPad’s to do inventory faster and with/without Wi-Fi, self-contained database. Assisted in company phone installation and implementation and system monitoring application for sales. Improved speed of Epicor application via database, creating standard weekly database management tasks. From db-indexing to weekly backups and offsite back up testing to create and maintain a concurrent environment. Education => educating team, Vp’s / CEO/CIO etc, on system needs with associated diagram’s/ documentation for concept.

Led the development of "Xlerator" Web App and EXE, a Auto-Cad/VB6/VB.Net based Desktop and Web Drawing Application for Lighting Engineers.- Transformed application architecture from VB.NET to C#, implementing responsive design and transitioning to .NET/HTML 5 with JavaScript for enhanced user experience.- Redesigned and optimized the application's main website and admin portal, enhancing the "Automator" database for improved performance.- Successfully established a Virtual Farm for staging applications, improving deployment processes and ensuring reliable production releases.- Designed and executed a robust, scalable solution integrating the automated drawing process with the organization's ERP.- Developed proactive monitoring and alerting scripts using Azure Monitoring, ensuring timely identification of potential backlogs in the drawing system.- Created Power BI reporting solution for tracking engineering metrics and KPIs, enabling data-driven decision-making by C-level executives.- Collaborated on the design of integrated Photometric and Quality Assurance testing applications, contributing to requirements coordination and mentoring team members in tool adoption.- Identified and resolved system errors, troubleshooting development and production problems across diverse environments and platforms.- Reviewed existing applications, driving efficiency improvements and proposing system enhancements to meet business requirements.- Provided critical input to product development, ensuring quality assurance, program logic, and effective data processing.- Administered and implemented Epicor 10, contributing to process optimization and enhancing manufacturing and business operations.- Contributed to identifying process gaps and opportunities for improvement, resulting in successful implementation of new solutions and modules.- Designed and developed data collection, visualization, and query tools, enabling data-driven insights and streamlined operations.

✓ Have extensive experience in all phases of Software Development Life Cycle (SDLC) including Architecture, Requirement analysis, Design, Development, Implementation, Debugging, Testing, Documentation and Maintenance of Client/Server and web based applications. Oasis Application, Internal Document Managed via SharePoint and other internal applications to assist OASIS 4.0✓ Experience in Database Analysis/Design/Normalization/Manipulation processes using SQL Server, MS Access, and Oracle. Extensively worked on stored procedures and user defined functions.Strong knowledge in MS SQL Server.✓ Collaboratively work with more senior and junior personnel in various situations where it is necessary to either receive or provide coaching and mentoring..✓ Helped to define software solution for answers that align to the business needs: frequently participates and creates technical POCs, translates business requirements into technical requirements, and delivers architectural and design artifacts using a variety of methodologies for software development.✓ Experience in creating, maintaining and designing database diagrams, setting table relationships and indexes.✓ Good Knowledge in building Silverlight applications using .Net.✓ Extensive experience in eCommerce.✓ Worked Engaged in high-level discussions and correspondence with both technical and non-technical Business and Domain Experts focusing on software requirements and hardware requirements.✓ Provided guidance on hosting designs, development tooling, application patterns and reusability, and helps facilitate production support process definitions including migrations, patching, and monitoring.✓ Advocated and represented the business needs within the IT organization – providing insights on latest customer or market trends.✓ Provided insight to business and technology stakeholders around hosting infrastructure and architectural design.

Conducted User Acceptance Testing sessions to ensure that the deliverables meet business requirements.Assisted in the preparation of user stories, reports and areas of billing per management needs.Managed the backlog of user tickets by updating any application that needed improvement/upgrade. Prioritizing specifications for a satisfactory solution for all clients internal and external.Managed client communications for product activities for both companies.Conducted product updates & presentations for both companies and their third party vendors.Developed storyboarding and product prototype for Andale's next generation application. Designed User Interface for Work Force Direct and HRplus by creating usability studies, modifying prototypes as needed during study.Leverage development environment for building better prototypesAs Lead Designer I set specific development/deployment guidelines and templates as well as Monthly goals for advanced interface design and development for the Mumbai team. Guidelines included but were not limited to the 10 Usability Heuristics for User Interface Design. Simplified navigation for Research tools, Action Tools and Store Tools using Angular.Js for a more responsive approach to all media device interfacing management.Lead developer for product release updates and demonstrations to clients for NowHire -3rd party vendor.Gave product updates and conducts internal product training for new product releases.Designed a reusable UI component, Identifying implementation risk, provided direction to Mumbai team for technical implementation as well as weekly trainings on improving code usability with our applications Work Force Direct, Screening Direct and our internal Admin Application “Admin Client”.Directed the coordination of all implementation tasks involving third party vendors, NowHire while consulting clients on our integration process.

Created a supportive team environment that was defined by collaboration and knowledge sharing; high retention rate within the team, 100% retention within the IT organization.Educated and Trained users on MS CRM System.Led team that provided production and project support for desktops, networks, telecommunications, and applications. Supported vastly different infrastructure and application environments: 30 users in our banking facilities and 150 users in operations branch.Prepared departmental budget for IT service management. Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed projects to build realistic budgets with attention to financial constraints.Conceived and established asset management practice and process to track all assets from purchase to disposal.Performed regular Status Reporting to senior management highlighting achievements and issues.Prepared and consolidated documentation on requirements and design specifications.Followed CMMI Level 2 compliance.Performed planning, organizing, and monitoring and was responsible for delivering the project on time, within budget and with quality results.Managed inventory tracking establishing tight asset control standards region-wide.Created an incident tracking system for monitoring, following trends and identifying root causes of suspicious issues and implemented resolutions that reduced ticket backlog. This in turn increased efficiency and customer satisfaction and lowered overall support costs.Managed client engagement services and solution implementations.Logged, tracked and managed requirements in the Intuit system.Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business. Conducting impact and gap analysis based on baseline assessment of systems, technical infrastructure and business process workflow.

Desktop Application C# with SQL Reporting through using SSRS and SSIS, allowed the users to view Crystal Reports with a regulated set of input parameters.Trained a new staff member on the .Net Technology’s, JavaScript, MXDB, MVC/Design, class design, C# and VB.NET 2008/2010 framework, SQL T-SQL scripting.Educational Training of new staff on Morgan Service application for report generation, database scripting and application development.Supported DBA with SQL Database scripting and reporting services.Wrote responsive designs for different Android/Samsung platforms, based on phone orientation.Created a mobile report using JSON and a web service with XML to display up-to-date revenue and pricing index for Morgan Service drivers and Salesmen.Created a mobile mapping application for drivers to do a where “Where AM I” that sows the drivers location relative to another Morgan Service delivery station or Driver.Did a short term mobile trace application to display the projected cost of the driver’s trip and price of gas for the traveling account department, the application used Json for data serialization and XML for data printing. Each report was user friendly and showed up to five different drivers at once, depending on the memory space of the users mobile.Designed SQL Reports, customized with stored procedures and user parameters for specific reports. As a bonus I added a 3d charting system for project future curves on revenue.Update an old C# ASP web site to include new stored procedures, SQL 2008, CSS, and created User controlled Calendar and Report Display with JavaScript/Ajax as a popup-menu, created a Serialized chat for data transfer, used JQuery as visual aids such as tooltips and site footprints.VPN Troubleshooting and User Training.Customer Care and troubleshooting, with desktop application malfunctions.

• Created customized in-house web applications interfaces using MVC architecture.• Headed project to redesign company’s internet and intranet user interface.• Designed and developed custom application to convert paper documents to electronic format saving the company 60k per year.• Created crystal reports for web traffic, Google analytics and customer analysis.• Lead team to secure company intranet & internet applications including developing policies, procedures, user access rights, & redesigned current applications around the new policies.• Created customized job bank and developed applications to automate workflow management and customer interaction, using ajax.net scripts to do client side validation.• Headed project and team to migrate the majority of web applications from ColdFusion to ASP.NET.• Implemented .NET methodologies and standards across the organization.• Performed Quality testing, assurance and user support for in-house applications.• Created custom SharePoint 2007 applications for company intranet and internal departments. • Integrated .NET applications with older legacy ColdFusion applications, used SQL queries to fetch the business data from our ASI IMIS databank using SQL 05/08 as the database.• Maintained, troubleshooted, & provisioned IIS 6.0/7.0 web servers, using MS Outlook to filter in all errors into a shared departmental folder.• Assisted in the Migration of Novell to Exchange.• Trained company personnel and clients on computer specific system, along with installing and troubleshooting all software issues. • Received numerous letters of recommendation, and appreciation from customers, and management.

• Took classes at the CME in Online trading, • Produced a weekly summary/portfolio reports from our local competitors and their marketing layout for the upcoming months.• Gathered statistical data on competitors and examining prices, sales, and methods of marketing and distribution, then analyze data on past sales to predict future sales.• Researched the market to find out what products help benefit our company’s development department, and wrote White papers on them.• Conducted heavy telephone, mail, or internet surveys to assess consumer and competitor preferences.• Produced 10 white papers based on competitors ratings, marketing layouts and weekly reports on new product tools and investments• Used Bloomberg .com, Morningstar and Yahoo.com as research investment tools for the ups and downs of the market, which intertwines with the Heat Map.

• Technical Liaison for the department authorities as well as office staff, in MS access and I-Base, the leading software for criminal data storage.• Provided in-house customizations, include testing support for all applications, implement vendor software upgrades for I-Base our in-house Database.• Created a SQL database to transfer all information from MS Access for larger storage space and to reduce the amount of Database that HIDTA had on their SQL Server.• Blackberry analysis and integration into the emailing system, as well as setup • Interviewed coworkers to collect information about programs and the local databases to determine how well our in-house structure was designed as well as all the local errors that occurred daily.• Assisted System Administrator with daily chores from building computers to hardware and software updates, database design and construction • Blackberry and Treo wireless email devices• Installs an upgraded

• Assisted with marketing platform for a product name and design for our in house design.• Assisted Compliance Manager, worked closely to follow affiliates and their revenue based off of the number of clicks that their ads produced and their associations with other affiliate companies.• Assisted by programming in Ruby on Rails for searching affiliates by IP addresses an. I utilized many aspects of my major –Human Computer Interaction- such as design implementation as well as user interface development and understanding, by creating a mock User interface for the site.• Using the RadRails platform I created intricate websites with a built in database (PHP My Aadmin, sql and apache).