Kris Faultner Email & Phone Number

- Manager of Admin team and QA team- Manage business applications to include, but not limited to: Salesforce, Impartner PRM, Nexonia, Bill.com, Stampli, Sage Intacct, Gainsight, 6Sense, People.ai- Administer and deliver solutions on BigCommerce's Impartner and Salesforce Platform- Troubleshoot and resolve production issues- Work cross-platform with Developers & Architects to deliver high-value projects- Maintain security roles, profiles, access rights for users within the Partner Relations Management platform- Coordinate and manage releases- Design and document technical solutions- Work with Salesforce Architects, Developers, and Administrators on BigCommerce's roadmap- Collaborate with internal stakeholders to develop & implement business requirements, test-driven design, best practices, process flows, configuration, and testing

South Jordan, Ut

- Lead Customer Service Developers to improve response time to clients and improve quality of work- Train Customer Service Developers on product knowledge and custom task development- Implement, update, and provide ongoing maintenance for client web portals.- Troubleshoot, update, and maintain CRM integration for client web portals, Including Salesforce and MS Dynamics- Lead team in responding, researching, and resolving Client requests through our Task View ticketing systemPrimary Technologies: C#, .ASP, JavaScript, HTML, CSS, Bootstrap, and SQL

Apollo Global, Salt Lake City, Ut

- Develop, implement, and maintain software solutions working in the Moodle platform- Research issues and provide suggested solutions to implement- Using PHP, Oracle SQL, CSS, UNIX to install, update, and maintain additional themes and various Moodle plugins such as Turnitin2, SAML, Exabis e-portfolio, and others- Convert code from MySQL to Oracle SQL for compatibility, such as with CLOB columns - Communicate with client and PMs regarding solutions to ensure understanding of expectations

Rockit Bootcamp, Phoenix, Az

- Assist students learning full-stack web development using HTML, CSS, Sass, PHP, MySQL, JavaScript(jQuery), UNIX, AJAX, and JSON.- Update / create additional documentation for class content- Create / conduct technical interviews for students in the program- Provide one-on-one coaching to students for projects and learning objectives- Maintain website to ensure performance optimization- Build relationships and set expectations of the bootcamp with students

Phoenix, Arizona Area

- Work with team members on large-scale projects- Analyze and implement solutions to presented problems while satisfying user's needs- Development of internal applications and external content/ commerce web applications- Knowledge with MVC, WCF, C#, ASP.NET, SQL, Visual Studio

Phoenix, Arizona

As a student, participated in the Rockit bootcamp to enhance my skills in web development. I obtained intense, hands-on, project-based experience using HTML, CSS, JavaScript, jQuery, AJAX, JSON, PHP, and MySQL.

Tempe, Az

- Lead a team of Redcard Guest Services Representatives to handle calls in an effective and timely manner ensuring guests are provided with quality service- Coach employees to improve the quality of assistance provided to the guests with each call - Coach employees to assist in their professional development- Provide feedback to employees on strengths and opportunities based on department standards

Phoenix, Az

- Facilitate new hire training for call center Customer Service Representatives with class sizes of 20 – 40 employees.- Facilitate training for tenured and new Customer Service Representatives on new responsibilities relating to their position - Coach employees on customer service soft skills, navigating through multiple systems, and performance- Coach and council employees on various disciplinary issues such as, but not limited to: lack of progression in the learning environment, professionalism, dress code, and dealing with conflict

Phoenix, Arizona Area

Responsible for the development and coaching of financial services managers and employees. Responsibilities include, but not limited to: -Coaching employees through improving interpersonal skills and professional growth-Fostering relationships across other verticals/departments within the organization. -Determining staffing needs and evaluation of employee strengths/weaknesses to maximize team efficiency. -Developing strategic plans to continue high performance and improve on low performance areas. -Coaching managers through disciplinary action of their subordinates including discussion memo, written warning, final warning, and termination. -Manage and communicate changes effectively to ensure smooth transition into new policies while maintaining staff morale. -Counsel Managers to implement effective coaching strategies for staff development.Developed skills: Manager/Employee Development, Employee Retention, Employee coaching, HR policies and procedures, Disciplinary policies and procedures, Behavioral/Performance based interviewing, Technologies used: Windows Operating system, Microsoft Office suite, PeopleSoft (HR and Finance), Oracle 11i Financials.

Phoenix, Arizona Area

Responsible for managing a team of up to 12 financial services employees and assisting those employees to meet their individual and team goals. Responsibilities include, but not limited to:-Recruiting, screening, interviewing and recommending for hire new financial services employees.-Coaching employees through improving interpersonal skills and professional growth.-Fostering relationships across other verticals/departments within the organization. -Determining staffing needs, and evaluation of employee strengths/weaknesses to maximize team efficiency. -Developing strategic plans to continue high performance and improve on low performance areas. -Disciplinary action of employees including discussion memo, written warning, final warning, and termination. -Manage and communicate changes effectively to ensure smooth transition into new policies while maintaining staff morale. -Manage division account receivables, financial aid, credit and collection processes, and policies to ensure compliance with company objectives and state and federal regulations. -Manage student load balances, reorganization of divisions, mentoring newly hired Finance Managers, and determining divisional hiring needs.Developed skills: Manager/Employee Development, Employee Retention, Employee coaching, HR policies and procedures, Disciplinary policies and procedures, Behavioral/Performance based interviewing, Technologies used: Windows Operating system, Microsoft Office suite, PeopleSoft (HR and Finance), Oracle 11i Financials.

Phoenix, Az

Responsible for advising undergraduate and graduate students regarding enrollment and degree completion requirements as well as admitting students for the University's graduate and undergraduate certificate programs. This includes developing academic plans for degree or certificate completion following established federal and state regulations and company guidelines. Supporting the campus enrollment processes by assisting campus personnel and students to ensure admissions and financial processes are completed in compliance with established federal and state regulations and company policies.

Tulsa, Ok, Salt Lake City, Ut, Portland Or

Responsible for all employee relations and human resources related facets for both internal and field staff employees. Responsibilities include but not limited to:-Sourcing, screening, interviewing, qualifying, and recommending for hire candidates-New employee sign up including new hire, packet and explanation of benefits-Mentoring and coaching employees through improving interpersonal skills and professional growth.-Maintaining employee relations to enhance retention.-Disciplinary action of employees including verbal/written warning, and termination. -Point of contact and local subject matter expert on employee benefits, payroll, and all human resources policies and procedures. Developed skills: Manager/Employee Development, Employee Retention, Employee coaching, HR policies and procedures, Disciplinary policies and procedures, Behavioral/Performance based interviewing.