Kris G. Pearson Email & Phone Number

Itasca, Illinois

Responsibilities include technical support for remote migration of Windows XP workstations and Servers to the Windows 7 platform and providing telephone support for the Windows 7 Deployment Desk.Customer Contact and Support: Initially contacted end users to schedule the migration from Windows XP to Windows 7 and Informed the end user of the process and requirements and preparation for migration.Migration Management: Used LANDesk Remote Desktop Utility to remote into the client’s facility desktops and laptops and initiallized the migration via client-provided scripts and processes includinga backup of entire user profile, migration upgrade and restore of user profile.Customer Service Support: Contacted the end user next day to ensure the entire process was successful. Ensured end user’s computer is fully functional using a Quality Control script and escalated any failures to client technical personnel. Entered Migration activities in WebSPOC database console for status tracking and reporting.

Janesville, Wisconsin

Created and delegated support tickets through Connectwise Management Software to a team of seven Web Developers and Support Technicians (including myself) in the creation, management, maintenance and servicing of websites for 300+ companies and clients.Customer Service Support: Performed customer service and support for existing clients and companies using our Smartermail Webmail and GFI MaxMail Spam Filter Software, set up new email accounts, as well as assisting clients with setting up email accounts on a variety of current smartphones.Assisted in troubleshooting of websites using PowerDNN Control Suite, SQL Server Managment Studio.Created and updated DNS Records for client domains, subdomains and domain aliases, including A, C-Name and MX Records.Database Management: Created database backup and restore of websites on request prior to making changes and updates. Created FTP Accounts for inhouse and external Web Developer database access.Set up new and cloned website domains for Project Management & Web Development using DotNetNuke Web Hosting Management software and PowerDNN cloud servers, and Plesk Panel 9.5 and 10.4.Charged with the purchase, transfer and renewal of Domains and SSL Certificates.Server Maintenance: Performed server maintenance, optimization and troubleshooting of bothshared and dedicated servers supporting DNN, AspDotNetStorefront and HTML-based websites and mail servers.

Rolling Meadows, Illinois

Assisted with the installation, setup networking and general maintenance of servers and equipment in two Corporate Headquarters server rooms as well as at two offsite location server facilities. Also in charge of the tracking, inventory and shipping of I.T. equipment and cabling to and from Corporate Headquarters.Desktop Support Specialist: Provided technical support for 150+ onsite and remote users to ensure proper setup and maintenance of workstations, network and direct connection printers, copiers, scanners and peripherals. Responded to user service requests and expediently resolved trouble tickets to maximize system uptime. Deployed new workstations and printers, installed and upgraded operating systems, applications and drivers, configured network properties and hardware, and instructed users on proper use and maintenance.Blackberry Support Specialist: Maintained and supported the Corporate in-house and national network of 120+ Sprint, Nextel and AT&T, Blackberry Handheld devices, cell phones and Air Data cards, including the ordering, setup, shipping, maintenance, repair, replacement, firmware/software upgrades, tracking and monthly billing of all devices and associated phone numbers.

Rolling Meadows, Illinois

Worked with scanning-capable copiers in conjunction with Adobe Acrobat 5.0 to create a current digital database consisting of contractual, legal and Remarketing Department documentation. Organized and updated Remarketing Departments' current and archived files / database.

Rolling Meadows, Illinois

Relational Technology Solutions - Office Services AssistantAssisted with the ordering and distribution of all office supplies, daily maintenance and care of all office printers and copiers, cubicles, meeting rooms, cafeteria, furniture and lighting.Relational Technology Solutions - Document Imaging & Database TechnicianWorked with scanning-capable copiers in conjunction with Adobe Acrobat 5.0 to create a current digital database consisting of contractual, legal and Remarketing Department documentation. Organized and updated Remarketing Departments' current and archived files / database.Insurance Auto Auctions - Payroll and Accounts Payable AssistantWorked with ADP software and Microsoft Excel to assist in processing a bi-weekly payroll. Worked with payroll personnel at remote locations to insure correct and timely payroll input.Assisted both Payroll and Accounts Payable departments in a variety of long-term organizational and database projects.

Roselle, Illinois

Worked with a crew or independently in setting up entertainment lighting and staging.Responsible for operation, diagnostic troubleshooting and repair of various lighting systems, follow-spotlights and a variety of special effects, communications and rigging equipment.Designed and created promotional material for the company using CorelDraw and Corel PhotoPaint software programs in collaboration with printing and signage companies.

Crystal Lake, Illinois

Responsible for review and correction of customer-sent files for text and graphic content in QuarkXPress, Adobe Photoshop and Adobe Illustrator.Checked for placement, links, fonts, trapping and settings for output to film or file conversion.Converted film separations into full color proofs in Proofing Department.

Lake Zurich, Illinois

Responsible for production, updating and retrieval of part and product drawings, schematics and owner's manuals using Ashlar Vellum 3-D version 2.7 CAD software and Microsoft Word.Assisted in establishing and updating new CAD library of all parts and components used in product assembly.Performed as a Customer Service Technician for the Arrow Pneumatics product line.

Bachelor Of Fine Arts (Bfa), Illustration, Graphic Design, Three-Dimensional Design, Fine Art And Sculpture

Activities and Societies: "The Northern Star" - Northern Illinois University's daily student newspaper as layout and graphic artist.

High School Diploma, Leadership, Graphic Design And Drama., 12

Activities and Societies: Leadership Association, Debate Team and Drama Club.