Krish Chengadu Email & Phone Number

Montreal, Quebec, Canada

Manage a team of Insurance collectors constituting 70% of Belron’s business of auto glass repair and replacement in Canada ( Lebeau, Speedy, Apple)Big data management and big volume collectionContributed to decrease past due (+60days) from around 10% to below record low 4% after 15 months to stay constantly below 4% month to month

Brossard

Analyze customers and set credit limits, release orders, send invoices, and credit memo.Process payments including Credit Cards, update customer accounts and send statements of account.Email and call customers in all provinces to ensure targets are achieved by prioritizing and diligently manage customers.Rate Customers using Dun & Bradstreet and SICA reliable information, review of terms and limits, manage customers on Prepay and coordinate with Creditfax for exposed debtors.Build a strong relationship with customers, sales representatives, and operations to ensure all billing, queries, and credits are smoothly handled.Major Achievement: Appraised and registered > 400 customers, collected > 95% of dues during the first pandemic wave and contributed to exceed the year’s sales targets.

Région De Montréal, Canada

Collect from outstanding clients through emails and calls from clients in Quebec province.Manage a portfolio of customers and information on Excel and JD Edwards.Appraise new clients, revise credit limits, send invoices, resolve discrepancies and reconcile payments.Major Achievement: Reduced outstanding dues to below average of all provinces

Montreal, Canada Area

Collections from outstanding clients through emails and calls from clients in US and North America mainly.Major Achievement: Recovered 89% of the big accounts and 75% from small ones.

Maurice, Montreal (From Distance With Mauritius Since Jul 2017)

Analyze credit applications of South African and Mauritian companies, averaging ZAR 150k and up to ZAR 1m, for rental of assets, mainly office equipment.Analyze KYC data, financial and banking statements and perform a risk assessment.Improve the credit appraisal model to reduce risks and provide a fast and accurate service.Major Achievement: Developed an Excel credit evaluation system with numerical calculation capabilities and reduce processing times to 1 business day.

Maurice

Manage a team of Consultants for a cloud HR software (SaaS) for the Canadian market.Coordinate the migration of customer database and evaluate productivity of consultants.Evaluate client meetings with consultants and improve reporting and service.Major Achievement: Implementation of a management information system to manage client projects.

Maurice

Accounts receivable and payable including credit appraisalAftersales service to customers over the phone and in-store.Major Achievement: Reduced days sales outstanding to an average 45 days.

Maurice

Coordinate with the service agents the exchange of satellite TV decoders and access cards.Provide excellent service to customers traveling to exchange points.Major Achievement: Satisfaction rate greater than 95% of customers who came for exchange and whose service was reconnected within 4 hours of the exchange of equipment.

Maurice

Negotiate and collect debts of individual customers to contain irrecoverable at 5%.Recover the debt of Vehicle Rental, B2B customers, and ensure that vehicles are recovered or seized for insolvent customers.Extract the recovery list daily with priorities and comments, plan and make phone calls to default customers.Monitor key performance indicators such as the age of delay, bad debts, the budget amount, payers percentage, and meet monthly goals.Manage a team of loan officers in the call center and collection offices to limit bad debt to 5%.Major achievements: Among the best collection agents for individuals and B2B customers.2010 "Most Improved Company" award from Currimjee Group.

Graduate Diploma, Management Information Systems, General, Distinction

Bachelor'S Degree, Business Administration And Management, General, Second Class