• Install, configure, and maintain computer systems and networks, and perform routine updates and maintenance to hardware, software, and operating systems to ensure their optimal performance and reliability.• Oversee and monitor critical IT operations, including operating systems, security tools, applications, servers, access points, email systems, and NetSuite, to ensure seamless functionality.• Administering MS Office 365 and related products, managing user accounts and ensuring… Show more • Install, configure, and maintain computer systems and networks, and perform routine updates and maintenance to hardware, software, and operating systems to ensure their optimal performance and reliability.• Oversee and monitor critical IT operations, including operating systems, security tools, applications, servers, access points, email systems, and NetSuite, to ensure seamless functionality.• Administering MS Office 365 and related products, managing user accounts and ensuring smooth integration with other systems.• Manage Windows Management servers (2019 & 2022), Print Servers, and Data servers to ensure reliable server operations.• Regularly monitoring email security using Microsoft Defender and Darktrace to protect against threats and maintain secure communications.• Execute and manage regular email backups with Datto to safeguard data and ensure recovery options are available.• Monitoring virus protection and managing mobile devices using Sophos to ensure comprehensive security across all endpoints.• Monitor and troubleshoot system and network performance, quickly identifying and resolving issues to maintain operational efficiency.• Design network and system coverage blueprints using Microsoft Visio to provide clear and detailed infrastructure plans.• Collaborate with teams to deploy new technologies and systems, ensuring successful integration and alignment with their goals.• Develop and maintain detailed documentation on system configurations, processes, and procedures to support efficient IT operations and knowledge sharing.• Conduct regular data backups and disaster recovery processes using AWS and local data servers to ensure data integrity and resilience against data loss. Show less

• Configuring and supporting Windows operating systems, including troubleshooting technical issues for servers, computers, printers, and software programs.• Delivering prompt and effective solutions while ensuring a high standard of customer service and experience.• Prevent service interruptions by executing system installations, updates, and regular maintenance procedures.• Diagnose and resolve system failures and bugs, providing solutions to restore full… Show more • Configuring and supporting Windows operating systems, including troubleshooting technical issues for servers, computers, printers, and software programs.• Delivering prompt and effective solutions while ensuring a high standard of customer service and experience.• Prevent service interruptions by executing system installations, updates, and regular maintenance procedures.• Diagnose and resolve system failures and bugs, providing solutions to restore full functionality.• Maintain detailed documentation and service desk records to track processes and support operations. Show less

• Provide Level 1 and 2 technical support, troubleshooting IT issues both remotely and at user workstations.• Perform basic Active Directory administration and install operating systems and applications for users.• Manage workstation inventory, including imaging laptops and desktops, and assign workstations to users via CAS Manager (Teradici).• Administer network switches and hubs to ensure effective network connectivity.

Identify- Sourcing and uncovering candidates.Screen- Ascertaining the competence of candidates against a technical job description.Present- Showing or offering candidate resume to hiring managers to scrutinize or consider.