Krishanu Roy Email & Phone Number

Delhi, India

Delhi, India

DocFyn provides a comprehensive set of offerings to ensure your digital audience gets access to the right digital touchpoints and undergoes a seamless digital journey from symptom search to booking appointments to continuous engagement along the treatment journey. Leveraging AI and digital tools we ensure that your digital channels are the preferred platform of choice for your consumers to connect with your healthcare establishment. We provide and manage the entire set of digital touchpoints for your brand – website, mobile website, social media channels, IVR, WhatsApp integration and Google Profile

New Delhi, Delhi, India / Mumbai

Key Responsible AreaIn my present role, I play a pivotal role in expanding market share and growing revenue across Pan India. >Entire sales lifecycle, marketing management, and fostering customer satisfaction, which has resulted in efficient and profitableoperations. >Identifying and penetrating new market segments for SaaS solutions, developing regional business strategies>Crafting go-to-market plans for new products. My focus on market intelligence and supplier evaluations has been crucial in formulating impactful sales and operational policies>Dedicated to nurturing high-performing sales teams and reinforcing a positive brand image

New Delhi, Delhi, India

Key Responsible Area>Designing strategy and framework to launch Pet Health & Lifestyle Service online>Defined logic for wire-frames used for customer and partner application in IOS & Android>Defining SOP for Vertical, used for on boarding professionals.>Identification of products & vendors to enable private labeling.>Worked on unit economics to land on once the launch is successful.>Ensuring price parity with respect to offerings to a customer>Handling Training and development for Clients & Partner across Delhi/NCR Area.

Delhi Area, India

Key Responsible Area>Driving revenue growth and improving conversion rates through my analytical and collaborative approach>Spearheading strategic operations>Supply-related initiatives, and partner relationships

New Delhi, Delhi, India

>Advancing operational efficiency and customer satisfaction>Driving revenue with detailed analysis reports in line with Service Level Agreements (SLAs) toguide executive decision-making and collaborating closely with Account Leads to surpass customer goals

New Delhi, Delhi, India

> Handling end to end pre-sales process, where I defined customer needs and executedsolution strategies>Client portfolios, assessed return on investment (ROI), and steered brand strategy> Overseeing training, design, and content management to enhance business operation

New Delhi Area, India

• Leading the Operations Team for Noida & South Delhi location to ensure timely service delivery • Knowledge transfer: Enabling the sales team to handle client queries and demonstrations through product trainings as well as training the clients to help them navigate through the interface • To ensure Client satisfaction and retention by ensuring timely delivery of the expected deliverables, maintaining the lowest possible TAT for query/complaint resolution• Data and report sharing with Sales & Product Team as well as other functions to ensure smooth operations• Working closely with Product Team for timely removal of technical bug & User Interface improvement • Helping the marketing team to acquire specific company for Branding Activities & pool company data basis the market analysis and customer need analysis• Managing backend operations for online as well print business (shine jobs, career supplement & Mint Top Jobs).• Setting up systems and standard processes for Internal as well as external clients

Noida Area, India

• Sales strategic planning, operations management, business development, process management, client relationship management, MIS management, Team management with a team of 15 associates and 2 Team Leader.• Formulating & implementing result oriented strategies to achieve preset targets• Monitoring performance of International telemarketing team, conducting trainings & addressing their queries/grievances to ensure smooth flow of operations & adherence to company policies.• Target projection month on board basis, planning & goals for team.• Developed the International Business of Naukri.com & Naukrigulf.com business from team strength of 6 to 16 manpower process.