Krish Roy Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• April 2017 a Team Leader position became available in our Business Lifecycle Team. I applied for the position as an opportunity to grow and develop my leadership skills and as of now I currently hold this position.
• Create an inspiring team environment with an open communication culture which encourages team bonding and increases sales,
• Overseeing the teams increased Net Promoter Score (NPS) from 56% to 75%,
• Enforced alternative training processes by encouraging more cross training for agents in multiple products and software platforms,
• Improved customer service relations with Vodafone Business Clients implementing new campaigns and increasing leads,
• FTE increase from 20 to 30

During my time as 2IC, I was approached by the Vodafone Business Contact Center Manager (CCM) and offered the opportunity to transfer to our Business Development Team (B.O.S.S). The sole focus of this team is to create fixed line and broadband & mobile business acquisitions via business to business cold calling. As I was highly sales driven I relished the.

Auckland, New Zealand

• In 2014 I had a desire to expand and develop my career pathway and applied for the Vodafone Business Relationship Managers role within Probe (formally Salmat). As a successful applicant my role was to conduct business.
• Telesales: Dealing with business directors setting up their telecommunication services at their business premise,
• Upselling/ cross selling to ensure increased revenue for the client and also maximizing business potential for our customers,
• Managing a range of campaigns within business lifecycle (Fixed Line, Broadband and Mobile Resigns, BNPS, Welcomes and Health Checks campaign),
• Liaising the clients and reporting market trends,
• Daily interactions with CCM/ Account Directors and Operations Managers to discuss and report team progress against client set KPI’s,

Auckland, New Zealand

During my time with the Waitakere Licencing Trust I was responsible for training new staff members, ensuring they were aware of KPI’s and always encouraging staff to exceed KPI targets. I was also responsible for store openings and closings as well as store presentation. I oversaw staff safety & security which is paramount in this industry. Bookkeeping.

Auckland, New Zealand

• As bar manager my role was to manage the business aspects of the bar, coordinating, liaising and manage beverage and food services. Ensuring liquor licenses were kept current, negotiating supplier contracts as well as.
• Hiring staff and conducting bar training sessions,
• Establishing bar… Show more As bar manager my role was to manage the business aspects of the bar, coordinating, liaising and manage beverage and food services. Ensuring liquor licenses were kept current, negotiating.
• Establishing bar guidelines, managing and coordinating with staff and maximizing productivity,
• Ensuring the bar environment was safe as required by Work Safe Show less

Auckland, New Zealand

• Achieve and Exceed Key Performance Indicators
• Compliance – Quality Assurance
• Customer Service
• Actively participating in career development and performance management processes
• Calls to Quote Ratio
• Provisioning Contracts