Krish Jani Email & Phone Number

Toronto, Ontario, Canada

Markham, Ontario, Canada

As a Manager at Markham Fine Foods, I oversee daily operations and ensure a high standard of customer service, consistently exceeding performance and satisfaction targets. My responsibilities and achievements include:Customer Service Excellence: Delivered service to over 100 customers daily, exceeding satisfaction targets by 15% and fostering strong customer loyalty.Efficient Issue Resolution: Resolved 95% of customer issues on the spot, boosting customer retention by 10% through proactive and personalized support.Streamlined Operations: Optimized customer inquiry processes, reducing response times by 20% and enhancing overall efficiency.Inventory Management: Managed and monitored inventory, reducing discrepancies by 25%, resulting in a more accurate and cost-effective supply chain.This role has strengthened my skills in customer relationship management, operational efficiency, and problem-solving—qualities that I’m excited to bring into my next professional opportunity.

Toronto, Ontario, Canada

As a Application Developer, I co-developed EasyBlogging, a versatile blogging and journaling application designed to enhance user engagement and streamline content creation. Working as part of a collaborative team, I contributed to a 20% increase in user engagement by implementing intuitive features and optimizing the app’s performance. Key responsibilities included:Application Development: Utilized Next.js, Node.js, Docker, and PostgreSQL to ensure scalability, security, and a smooth user experience for content creators.Secure and Scalable Infrastructure: Focused on secure coding practices and efficient data management to protect user data while scaling the app for growth.Agile Collaboration: Delivered bi-weekly updates and worked cross-functionally with the team to meet project milestones and maintain agile workflows.Explore EasyBlogging on GitHub: https://github.com/PRJ-2024-Team01/prj666