Marketing & Branding Manager
- Developed the official brand book with a 360 in depth market, competitor and brand analysis including a defined storytelling universe, customer personas, target audience, visual identity & brand codes, brand values & foundation.- Created annual & monthly marketing plans with the CEO, including expansion projects, brand redefinition & product launches.- Defined KPIs & managed multiple teams for organic social media, paid ads, PR, email, SMS, website & affiliate marketing.- Developed and executed omni channel strategies to enhance brand awareness & reach targets for marketing, PR, sales & overall targets-Managed the website on Shopify to optimise performance across 360 metrics including improved customer conversions, click through rates, cart additions, order value, retention rates, etc.-Strategised & created annual, quarterly, and monthly marketing plans with the CEO, adapting strategies to address evolving market needs including plans for sales & promotions.- Conducted A/B and multivariate testing to optimise performance across various marketing channels including emails, SMS, website redirections, bundling.- Implemented improvements to the customer journey based on market intelligence, data, and insights, especially on online marketing & the website.