Krisha Armaine Dula Email & Phone Number

Philippines

Co-leading a team of social strategist to enhance and supplement brand campaigns that’s aimed towards the proper optimization of social media platforms and its native features.

Co-leading / management internal teams and client consultationsPeople management and developing strategic and insightful reportsManagement and moderation of social media platformsCo-lead / collaborating on social media implementation plansThird party liaising and negotiating with other agencies as needed by the project

Posting and scheduling of content across owned assetsCalendar updatesMonitoring of messages across owned assetsDevelopment of response plans for campaigns and promosFlagging concerns and complaints to client through SMC and Accounts teamCreating incident reportsOverall platform managementExtraction of performance data for analytics purposesSentiment scansCompetitor tracking

Developing a localized content calendar specific to the market’s products and schedules.Providing a social media perspective on upcoming campaigns, content themes and ideas on the brand. Presentation of content calendars to client and regional team as required, and actioning feedback. Responsibility for the posting and scheduling of approved social calendar content across all relevant social platforms. Responsibility for content creation associated to events e.g. live streaming, reactive event tweeting, etc.Monitoring conversations, posting responsive content and managing the daily operations of various Escalation of customer complaints and inquires to correct consumer care channelsManagement of influencers posts, monitoring and reporting on effectiveness

Universal Robina Corporation brandsCream-OGreat Taste CoffeeGranny Goose ChipsCalbee PhilippinesCreates editorial calendar and engagement ideas with supervision from social media team head.Ownership of platforms independently.Be involved in the creation of the proper strategy plan and direction of the brand.Enforce SMC social media guidelines across all SMC social media channels.Publish all content on social media channel. Manage daily operations of SMC social media channels including themes/skin/layout changes when appropriate.Attends live media events and is in charge of real time photo and/or copy posting across all SMC social media channels.

Publish all content on social media channel. Creates content plan with direction from social media team head.Moderates and responds to all customer inquiries sent via social media channels. Monitors brand influencers’ posts about the brand. Manage daily operations of SMC social media channels including themes/skin/layout changes when appropriate. Enforce SMC social media guidelines across all SMC social media channels. Attends live media events and is in charge of real time photo and/or copy posting across all SMC social media channels.

Monitors daily content on all social media platforms.Monitors brand influencers’ posts about the brand. Publish all content on social media channel.

Moderates and responds to all customer inquiries sent via social media channelsPublish all content on social media channel

Moderates and responds to all customer inquiries sent via social media channels.Creates content for assigned brand with direction from Content Manager.

Creates content and conversation plans for assigned brand with direction from Content Manager.Publish all content on social media channel.

Engagement Customer service queriesProfile and Copy Editing

Makati City

Copywriting