Kris Haight Email & Phone Number

Seattle, Washington

I'm in Tier1 support working on the Tableau Server and Tableau Online application side. My job's to make Tableau customers happy by providing excellent and timely support with the questions and issues they encounter. I love working at Tableau. The role is very challenging, the environment is very nurturing and collaborative. I am continually learning more and more about Tableau. But even after a year there is a long way to go before I can say I know Tableau Server inside and out.Tableau is so far a pinch me is this really real experience. The people co-workers and management are engaged and know what the heck is going on. The company is invested in the people, the culture is warm, friendly, supportive and benefits are amazing. Tableau is growing so fast and pretty much always hiring if you're interested ping me for more information.

Seattle, Wa

Provided technical product support for Medical Reporting Systems flagship client/server product MRS (Mammography Reporting System), plus our newest product offerings Aspen Breast and Lung. >Customers were hospitals and radiology practices with users ranging from radiologists, technologists, nurses, varied IT teams, to administrative personnel.>I took ownership of customer’s application needs: Installation/upgrades; troubleshooting; education; statistical report analysis; integration and interface support.>Supported routing and HL7 interface applications for (ADT, ORM, ORU, MRN) message flow between systems, third parties and outside reporting entities.>Participated in cross team collaborations to resolve bugs and ensure seamless transition of on-boarded customers to support.

Seattle, Wa

E-Commerce application support for Mercent’s flagship SaaS product Mercent Retail. >Achieved 100% satisfaction consistently on customer survey responses.>End to End data management; data travel, ETL into Mercent systems using custom integration processing. Convert into destination channel feed format for transmission to a marketplace, comparison shopping engine or vender affiliate.>Liaison on behalf of our customers with all online channel Support teams. >Cross team collaboration to resolve bugs, mission critical and or complex issues. >Amazon MWS API product and order feeds; sending/receiving, triaging load errors and order management transactions. Amazon Seller Central experience data issue resolution, documentation sleuthing; XSD’s, XSLT’s, data mapping guides, category browse guides, filing Amazon support tickets with TAM and MWS support teams.

Seattle, Wa

Global logistics support of EDI processes directly with both internal and external customers.>Triaged Process Issues: Data communications, order management, export/import ops.>Saved 32 man hours weekly with elimination of repetitive helpdesk tickets. >Top team contributor of process improvement recommendations, with 90%+ approved and installed. >Improved customer satisfaction and reduced ongoing support hours required for high volume customers with process revisions and integration changes.

Redmond Wa

SolutionsIQ was a technical contractor provider. Over the course of ten years I worked in the below roles:Data Analyst (Microsoft) - ETL processing of qualified leads into Siebel CRM for sales cycle follow-up. Analyzed/tested inbound data streams for quality/integrity. Implemented needed Access database changes and procedures ensuring leads link with the marketing efforts. Systems Integrator (CONNX) - Increased sales and shortened the sales cycle specific to SCT Plus education vertical market. Created help file SCT data dictionary/sample data views using SQL and Access queries/reports. Managed help file SCT custom beta testing project. Technical Support Analyst (CONNX) - Provided technical phone/email support helping customers with product installation, pre-sales support, and technical support questions. Updated/created documentation and replicated software problems then tested once fixed.EDI Analyst (Microsoft) - Implemented EDI 861 transactions with trading partners for outsourcing initiative. Consulted Trading Partners about partner system processes to ensure compliance with Microsoft EDI requirements. Designed detailed test plans, performed transaction setup, tested, and controlled go live.Systems Analyst/Project Lead (Microsoft) - Reestablished internal controls for SAP EDI transaction data flow. In concert with development implemented a temporary solution to the EDI status problem. Solution significantly increased inventory accuracy throughout the supply chain. Authored and justified ROI to the Global Steering Committee for implementation of a similar long term solution.Lead Support Analyst (Microsoft) - Supported North American Operations ERP system with customer base of 300+. Delegated work across 5 person team; tracked requests and SLA compliance. Analyzed ERP system data integrity issues; designed and implemented solutions. Authored program change requests, justified ROI to the Global Steering Committee.

Seattle Wa

Roffe Skiwear was a garment manufacturer building product both locally and over-seas. I was responsible for our companies IT administration duties, user liaison with development and end-user application support. Software encompassed an end to end custom ERP system designed specific to the garment manufacturing business. Modules supported: PO, RM, BM, IM, OM, AR, AP, GL and SA.

Seattle Wa

Manus provided varied computer services ranging from data entry, IBM 360 processing, to timeshare services via Manus’s proprietary ERP software application products. During my tenor at Manus I held the following roles: Customer Processing Coordinator, Computer Operator and Timeshare Services Representative.