Krisha Mae Galindez Email & Phone Number

Australia

As a highly skilled Compliance Officer, I have a proven track record of ensuring regulatory adherence and driving operational excellence. My proficiency lies in offering strategic insights that uphold national standards and ensure alignment with regulatory mandates, encompassing the meticulous management of policies, procedures, and essential documentation.Knowledge and Areas of Expertise:• Ensuring regulatory compliance and monitoring/enforcing quality framework adherence in ELICOS, High School, VET, and Higher Education sectors."• Communicating and implementing changes to regulatory requirements, company policies, and procedures among staff.• Planning, scheduling, and conducting internal audits, course reviews, assessment validation, and marketing reviews.• Maintaining a comprehensive register of staff qualifications, professional development records, Working With Children Checks (WWCC), and credentials, ensuring ongoing compliance and currency.• Managing the RTO's scope of registration, including regular reviews, applications to add or remove from scope, and changes in delivery sites, with transparent communication of updates.• Preparing and submitting the necessary applications and data to relevant authorities and regulatory bodies, including NCVER, ASQA and TEQSA.• Developing, reviewing, and maintaining relevant policies and procedures.• Implementing and maintaining a culture of continuous improvement within the organization.• Knowledge of ASQAnet, PRISMS, AVETMISS, Student Management Systems, the National Register of Qualifications (training.gov.au).• Knowledge on the ELICOS, High School, VET, and Higher Education sectors, as well as regulatory requirements.• Version control of documents and maintaining a version control register.• Documentation for RTO additions to scope and managing resources for RTO scope of registration and course accreditation.• Ensuring marketing materials comply with training package and government requirements.

Australia

My role encompassed a wide range of responsibilities, ensuring students were supported and guided throughout their academic journey offering personalised support and solutions to their individual needs. My patience and attentive approach allowed me to build strong connections with students gaining both internal and external stakeholders' trust and respect.Knowledge and Areas of Expertise:• Providing personalised assistance to students, addressing inquiries, and offering support throughout their academic journey.• Managing the creation and cancellation of Confirmation of Enrolments (CoEs) for international students.• Handling student requests, including leave of absence, deferrals, and course progress reports.• Producing student documents, including certificates and statements of attainment.• Ensuring timely reporting of student information to relevant authorities.• Collaborating with various departments to address student concerns and provide necessary assistance.• Generating reports while maintaining accuracy and attention to detail.• Monitoring student attendance and following up on outstanding tuition fees.• Facilitating student orientation, registration, and enrolment processes.• Training new team members on student services processes and procedures.• Issuing offer letters in alignment with company policies and regulatory requirements.• Managing the processing of student invoices and payments, ensuring financial accuracy.• Validating Unique Student Identifiers (USIs).• Addressing accounts inquiries and directing calls to the appropriate staff members.• Providing administrative support using programs such as Word, Excel, PowerPoint, Adobe products, and Google Apps.• Maintaining accurate records and updates in the Student Management System and PRISMS, ensuring data integrity.• Actively participating in ad hoc duties and contributing to various projects, demonstrating adaptability and teamwork.

Philippines

As the Finance Manager, I meticulously managed the preparation of payroll for 800-1000 employees, ensuring precise calculation of overtime, deductions, incentives and bonuses. Additionally, I administered employee benefit entitlements, verified annual leave records, and maintained accurate payments of benefits and allowances.One of my notable achievements during this time was the development and implementation of a highly efficient salary and benefits calculation system. This system led to a remarkable reduction in overtime pay due to payroll preparation by almost 100% and significantly decreased payroll errors by 90%.I also excelled in dispute resolution, addressed payroll inquiries, and maintained the confidentiality of company records and transactions. In addition, I oversaw accounts payable, processed invoices, and monitored payment terms, contributing to the seamless operation of financial processes.My role extended to document and record management, including the handling of sensitive company records and transactions. I took initiative in policy development and the efficient implementation of new administrative systems and procedures, further enhancing the organisation's operational effectiveness.