Expertise in project-management concepts as project plan, project completion, scope, costing, scheduling, risk management, negotiations, re-planning, tracking, quality & change management throughout the project life cycle.Defined project deliverables and monitored status of tasks.Delivered status reports to stakeholders for budgeting and planning purposes.Collaborated with cross-functional teams to draft project schedules and plans.Monitored costs, timescales and resources used to achieve project completion criteria.Served as the single point of contact for project scheduling and changes.Monitored team progress and enforced deadlines.Developed slideshows and other forms of media to present project progress to the executive team.

Consultancy for system architecture, sustainability & scalability.Managing End-to-End Messaging Delivery for customers.Ensure compliance to Service description (SLO).SPOC to customer for technical consultation,escalations,incident/problem/change management.Manage the current infrastructure proactively to avoid problem/issues and also provide solutions if needed for upgrading or enhancing the messaging services.Deliver reports to customer on regular basis and adhoc/on-demand reports for Account Delivery Managers.Problem / Conflict Management & root cause analysis. Perform Proactive PMR to ensure issues do not recur.Capacity / Change Management Planning, execution.Responsible for operational escalations of all levels.Ensure CMDB compliance.

Provide Level 3 support for Exchange servers of multiple clients of Serco, Plan, test, implement and review changes in the server infrastructure, Diagnose problems (proactive & reactive) and perform Root Cause Analysis’ for MS Exchange and Active Directory, Provide expert guidance and consultancy for infrastructure architecture and design enhancements in AD and Exchange Environment. Plan for new technologies and implement in existing infrastructure. Handle Critical incidents.

Providing Level 3 support for Exchange server, Active Directory, EMC legato Networker, ISA server2004, (Server & associated infrastructure Administration). Part of the complete life cycle of a problem – right from providing L3 support to Incident teams during critical issues to finding the root cause and the permanent solution of the problem & ensure that they are implemented. Maintain the Knowledge Management Portal. Resolve incidents escalated by IM Team members & work on Problem Records assigned, & own customer’s problem and see to that it get resolved to attain maximum customer satisfaction. Proactive & Reactive resolution of problems / repeated incidents. Conduct Technical sessions & update about any new technologies to the Level 2 Incident Teams. Evaluating new products and recommending the best products to the Design and Architecture Team. Involved in Process rollout as well as planning & implementation of continuous improvement practice, process adherence and quality initiatives. Close coordination with Incident Teams, Asset Management team, Process Team, Change Management team etcAD Migration: Planning & execution of multiple windows 2K Active directory domains migration by consolidating to a single forest SSO in Windows 2003.Site Setup: Lead the IT infrastructure project planning design and execution of two major office sites for Accenture (Bang 5 and Bang 6 offices) with all the IT infrastructure servers; including DC, DNS, DHCP, ISA, & Backup servers.

Responsible Team member of seven member team in providing onsite support to the clients for the Maximum UP Time of their Servers, PCs and Network on Windows based systems.Owning Installation & configuration of new machines, Trouble-shooting & Administering Windows server 2000, windows server 2003. Administration of DHCP, DNS, & IIS servers. Installation and configuration and migration of NT & 2000 domains. Installation and administration of Exchange server 2003 cluster. Performed Microsoft Exchange 2000 - Microsoft Exchange 2003 migration. Senior Administrator managing and maintaining two Microsoft Exchange Servers. Monitor and analyze email system (Exchange 2000 / 2003) activities to ensure maximum performance, efficiency, security and availability.