Facilities Management Contract Manager currently working on the one of the largest infrastructure project globally. Responsible for the P&L, operational management, and delivery of a range of leading facilities management services across the project, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of SFM (UK) Ltd.Leading and managing a team of highly motivated individuals through excellent communication, clear decision-making, and an approachable management style with extensive knowledge of delivering hard services to the highest standard.Creating a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.Managing a diverse range of internal and external stakeholders, including clients, customers, sub-contractors and advisors, to ensure objectives and contractual service levels are met within agreed KPI's and SLA's across the project portfolio. Continuously driving operational improvement to ensure first-class client relationships and the delivery of exceptional customer service levels are achieved at all times. Supporting the development of FM strategies in conjunction with the client, planning long- and short-term strategies for service delivery and projects. Communicating effectively with the customer in relation to service delivery and any issues including internal and external factors influencing service delivery. Attending project sites on a regular basis to ensure the standard of delivery of the FM services.Full budget ownership, the Contract Manager is responsible for managing revenue and costs for the contract.

Project Coordinator in the Security and Facilities Industry. My primary function is operational managing various stakeholders to ensure work flow is effective. I have involvement in an array of business disciplines, enabling me to sharing my knowledge gained through my degree to improve business functions and processes across the business as well as progressively learning. I have found this opportunity invaluable, my responsibilities include: Writing competitive tender bids, Managing stakeholder expectations on projects such as HS2 and LTC, Producing & presenting detailed reports for the client, End to end talent acquisition, Developing and implementing brand guidelines and marketing strategies.

Generating sales in an consumer goods market by building rapport with clients, remaining knowledgeable on an extensive product portfolio and providing excellent customer service. Responsible for creating and executing marketing strategy on the sales floor. Maintained contact with manufacturers to ensure stock levels were adequate.

Carrying out daily business operations essential to the success of the centre, a flexible role in a fast-paced business to consumer environment. Safeguarding facility users and performing first aid if required. Organising and arranging equipment across the facility based on scheduled activities. Providing exceptional customer service when dealing with customer queries and complaints. Planning and delivering football training sessions for groups of children aged 4 to 8 and 8 to 12.