● Day to day operational support, maintenance, Patching and Fixing vulnerabilities for Redhat, Ubuntu, Rocky Linux, Centos Servers.● Onboarding of Wazuh SEIM Server to Centralized MSSP Server.● Installation of Zabbix Agent, Wazuh Agent and Crowdstrike Antivirus Agent.● Creating AWS Instances, VPC, Security Group and IAM Roles.● Managing AWS Accounts of Multiple Clients.● Handling VMWare Cluster for Multiple Clients. ● Real time Monitoring and troubleshooting With… Show more ● Day to day operational support, maintenance, Patching and Fixing vulnerabilities for Redhat, Ubuntu, Rocky Linux, Centos Servers.● Onboarding of Wazuh SEIM Server to Centralized MSSP Server.● Installation of Zabbix Agent, Wazuh Agent and Crowdstrike Antivirus Agent.● Creating AWS Instances, VPC, Security Group and IAM Roles.● Managing AWS Accounts of Multiple Clients.● Handling VMWare Cluster for Multiple Clients. ● Real time Monitoring and troubleshooting With Zabbix.● Maniging Multiple Clients Infrastructure, Install Simplesamlphp, Virtru for GCP, etc.● Worked on deploying different applications in cloud into testing and production environment.● Logical Volume Management, File System Management & Troubleshooting; File system Installation & administration; Perform basic file system & directory changes (creation/permissions)● Pod creatation,deletion and modification, Successfully Completed Docker,Kubernetes, Ansible, Azure Training Show less

● Responsible for development and maintenance of all Call Centers based on Genesys system for 6000 Agents with Asterisk gateways for 20000 channels. Voice bot campaigns for optimization and automation. IT Telephony and Networks with all Call Centers in zonal offices and whole Network for all big and small offices and Data Centers. ● Good technical experience in Genesys voice Routing, and Real-time and historical reporting.● Asterisk Dial-plan Modification as per Business requirement… Show more ● Responsible for development and maintenance of all Call Centers based on Genesys system for 6000 Agents with Asterisk gateways for 20000 channels. Voice bot campaigns for optimization and automation. IT Telephony and Networks with all Call Centers in zonal offices and whole Network for all big and small offices and Data Centers. ● Good technical experience in Genesys voice Routing, and Real-time and historical reporting.● Asterisk Dial-plan Modification as per Business requirement, Asterisk Gateway Interface and Asterisk Manager Interface.● Installing, configuring, securing, managing, and monitoring VMware clusters in multiple data centers● Manage & Deployment of new Asterisk servers and done active/call routing between Asterisk servers.● Co-ordinate with telecom providers for Integration of New SIP and Monitor SIP as well. ● Installation, configuration of new GSM Box, PBX Server, dial plan & scripting.● Troubleshoot Linux, MySQL related issues, IBD, OBD calls related issues & Server, Network device`s hardware related.● Installation & Configuration of Monitoring Tool like Nagios, Cacti, Zabbix.● Design, administer, maintain, and support the availability, performance of the systems that include PBX platforms, IP Phones and telephony servers.● Successfully update the Asterisk Monitoring Tool based on older PHP 5.2 to PHP 8.0 .● Give Support to other Teams for VMWare Workspace ONE and SD WAN also Help Network Team in Checkpoint Firewall.● Successfully Configure Adhar Rule, PAN Rule and Account Number Rule in O365 DLP and Digital Gaurdian DLP Solution. ● Successfully Created Multiple Dial plan to Auto DID rotation Monthly, Quarterly, Weekly, Daily and Half Hourly to increase Answer Percentage● Create Manual Dial Solution and restrict it to Only Authorized Person Can Use it.● Upgradation of Asterisk 11 to Latest Asterisk Version 18 and Migrate Chan_Sip to Chan_Pjsip Show less

● Managing IT Operations and Support Activities at HO and Branches all Over India. ● Troubleshooting all Server Hardware related Issues. ● Managing and Taking timely Backup of Attendance, Tally, webtel, web payroll Server Configured on Windows 2012.● Managing and Timely Updating Mantis Server Configured on Centos 7● Implemented Managing and Monitoring SVN, Openpeoject, OTRS, SugarCRM Server configured on Centos 7 ● Managing and Monitoring Kaspersky Server.● Configure and… Show more ● Managing IT Operations and Support Activities at HO and Branches all Over India. ● Troubleshooting all Server Hardware related Issues. ● Managing and Taking timely Backup of Attendance, Tally, webtel, web payroll Server Configured on Windows 2012.● Managing and Timely Updating Mantis Server Configured on Centos 7● Implemented Managing and Monitoring SVN, Openpeoject, OTRS, SugarCRM Server configured on Centos 7 ● Managing and Monitoring Kaspersky Server.● Configure and Managing Odoo Server, Configured on Ubuntu 16.04.● Server Migration and Website hosting on both platforms (Windows & Linux).● Managing and Monitoring client’s servers Both Windows and Linux, Ubuntu, VMware & Web hosting. ● Implemented & Managing Virtualization Environment Using Ovirt 4.2.● Managing and Monitoring Untangle Firewall.● Managing Email Server (Zimbra) Hosted at i2K2 (Mail ID Creation, and configuration on User’s System on Outlook, Microsoft Outlook, Mozilla Thunderbird, windows live mail, etc.)● Managing Asset Inventory using excel and Spiceworks.● Using Spiceworks Helpdesk as ticketing tool and manpower performance monitoring.● Webserver Configuration like Apache, IIS, Tomcat Apache etc. Database Maria DB MySQL etc. ● RAID 5 Configured on Ovirt Server (Hardware RAID).● Implemented GLPI Solution for Inventory Management & Ticketing. Show less

● Managing IT Operations and Support Activities at 180+ clinics and Call Centre ● Managing and Taking timely Backup of Attendance Server Configured on Windows 2012 ● Managing and Monitoring Escan Server Configured on Windows 10.● Configured and Managing Storage Server, Configured on Ubuntu 16.04.● Create Multiple Scripts to Manage SAMBA Server and Auto Backup of Multiple Applications.● Managing & Implementing VMWare VCP6.0.● Managing AWS and Google Cloud… Show more ● Managing IT Operations and Support Activities at 180+ clinics and Call Centre ● Managing and Taking timely Backup of Attendance Server Configured on Windows 2012 ● Managing and Monitoring Escan Server Configured on Windows 10.● Configured and Managing Storage Server, Configured on Ubuntu 16.04.● Create Multiple Scripts to Manage SAMBA Server and Auto Backup of Multiple Applications.● Managing & Implementing VMWare VCP6.0.● Managing AWS and Google Cloud Portal.● Managing Email Server Hosted on webmail.1and1.com (Mail ID Creation, and configuration on User’s System on Outlook, Microsoft Outlook, Mozilla Thunderbird, windows live mail, etc.)● Configured SUSE server for backup of SAP Server.● RAID 5 Configured on Backup SAP Server (Hardware RAID).● Managing and Configuring Network Devices like Switches (SG500, SG95), Cyberoam, Dual Wan Router, D-Link Modem etc.● Managing Mantis Issue tracker application (User Creation, Role Assign, Ticket Realignment, etc.) Show less

● Managing IT Operations and support Activities in North (15+ Clinics & Call Center)● Managing Antivirus Client’s, Local File Server, and Active Directory.● Monitoring MPLS & BB Links via WhatsUp Gold (Network Monitoring Tool)● Configured and Managing Proxy Server (CCProxy Server)

● Troubleshooting Laptops, Desktops, HP Servers, for Hardware issues & AMC calls of whole Gurgaon Location.● Undergone Several Training from HP, Apple and Fujitsu for servers and their new products conducted during my work period.