Marsh McLennan Companies (MMC) has presence in India through Mercer Consulting, Marsh Broking & Guy Carpenter, Mercer Mettl and Mercer Wealth. MMC also has a Global Capability Centre in India having workforce of 12000+ which provide business & IT support to all the business lines. Established a Global HR Services India hub servicing 80K colleagues from Hire to Retire across all operating companies under Marsh McLennan (Mercer, Marsh, Guy Carpenter, Oliver Wyman, MMC Corporate) for… Show more Marsh McLennan Companies (MMC) has presence in India through Mercer Consulting, Marsh Broking & Guy Carpenter, Mercer Mettl and Mercer Wealth. MMC also has a Global Capability Centre in India having workforce of 12000+ which provide business & IT support to all the business lines. Established a Global HR Services India hub servicing 80K colleagues from Hire to Retire across all operating companies under Marsh McLennan (Mercer, Marsh, Guy Carpenter, Oliver Wyman, MMC Corporate) for North America, EMEA, India and APAC regions. This includes employee helpdesk, employee life cycle management, Payroll Administration, Talent Acquisition Ops and Talent Management. Providing leadership to a Global HR Shared Services Hub delivering value added high quality, cost effective operational services through a centralized and standardized model Successfully built the “Workday future state Operating Delivery Model”, during Global Workday deployment across Marsh McLennan Implemented various HR systems like DocuSign and Service Now across regions.  Facilitated development of various modules in Workday like Time and Absence, allowances to keep Workday as single source of information for Payroll inputs.  Reengineered and automated key HR process driving operational excellence, improving Colleague/Manager experience by simplifying the processes. Established GIC India HR Capability making HR Services as a key enabler for providing best in class experience to business and colleagues.  Integrating various India entities, driving HR Policies Harmonization, and bringing them under unified Shared Services scope Collaborating with cross functional CoEs and regional HR Leaders for projects around divestitures and acquisitions. - Designing target operating model balancing Global Vs Regional priorities. Show less

- Established multiple HRO domains like DB (pension), DC (401k), H&B (benefits), RPO (recruitment process) and Employee Life Cycle transitioning 400+ FTEs building the capabilities from scratch. - Led incubation center with Patni Computer Systems Ltd (Dec 2006 to Jun 2009). Seamless movement of business from Patni to Mercer Captive (managed both entities for one year).- Seamless transition of 300 plus FTEs to India with increasing level of complexity and stabilizing the processes (DB –… Show more - Established multiple HRO domains like DB (pension), DC (401k), H&B (benefits), RPO (recruitment process) and Employee Life Cycle transitioning 400+ FTEs building the capabilities from scratch. - Led incubation center with Patni Computer Systems Ltd (Dec 2006 to Jun 2009). Seamless movement of business from Patni to Mercer Captive (managed both entities for one year).- Seamless transition of 300 plus FTEs to India with increasing level of complexity and stabilizing the processes (DB – 100 FTEs, HB – 50, DC – 60, HR Operations – 60, HR Consulting - 70)- Led various business transformation projects: Reduction in DC Rework (51% to 19%) resulting in increase in capacity, decrease in cycle time and improved participant satisfaction. - SWAT/Kaizen – Represented India GCC during Kaizen event at Norwood US and successfully identified opportunities worth 30 FTEs to migrate to India (needle movement from ZERO to 30)- Reduction in E&O Exposure in DC by 70%, reduction in external errors by 80%- Conducted due diligence, capacity calculations and Critical Performance Standards leveraging existing product capability, finalizing the tech plan and project planning. Show less

Setting up the HR Benefits Operations for a large client (Mercer)End to End delivery from Solution Design to Transition and Operations delivery.

 Responsible for complete transition planning including hiring, knowledge transfer, finalizing training schedules and accreditation with customers for successful go-live. Process optimization and Efficiency improvements to meet and exceed contractual service level commitments  Designed and implemented the quality control and monitoring process

- Played a crucial role in Digitization of process, to remove the dependency from mainframe system, created in-house tool with built in logics and controls enabling day shift movement, productivity gains, better accuracy and process controls.- Lead multiple initiatives like workflow designing, digitization of process, standardization and consolidation of similar processes leading to savings and efficiencies. - Played a key role in migration of work from Gurgaon to Jaipur and Hyderabad… Show more - Played a crucial role in Digitization of process, to remove the dependency from mainframe system, created in-house tool with built in logics and controls enabling day shift movement, productivity gains, better accuracy and process controls.- Lead multiple initiatives like workflow designing, digitization of process, standardization and consolidation of similar processes leading to savings and efficiencies. - Played a key role in migration of work from Gurgaon to Jaipur and Hyderabad. Travelled to support multiple short term onshore based assignments, conducting due diligence and stakeholder engagement. Show less