Krishan Kumar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

• Work in coordination with the Team Lead and Team.• Responsible for managing and coaching a team of team members.• Creating and updating job aids in collaboration with other SMEs and trainer.• Provide consistent feedback to the Trainer to help update training materials.• Provide monthly training with support analysts to increase knowledge and skills.• Gain and maintain proficiency in SME content knowledge per organization SOPs, and job aids.• QC customer comeback and provide learning opportunities as needed.• QC initial/senior reviewer cases in order to maintain the quality.• Maintain own and entire team quality data.• Prepare agenda for weekly meeting with onshore team and sharing updates with team.• Managed knowledge base project which included creating documentation of processes, procedures and troubleshooting steps.•. Created and executed offshore training for new employees.• Implemented standards and methods to measure the performance and resolution quality of the product support analysis.• Doing final audit (after initial and senior audit) which directly go to editing team for delivery to the client.• Doing root cause analysis for problem soling for team for AI (Artificial Intelligence) tool like, detecting problems on TEAMS channel, unexpected increase in traffic, understanding the context, find solution for the long term, providing the feedback to the BPA team to resolve the issue, maintaining the database of all the issues and their resolutions, closely monitoring the functioning and analyzing of data.

Gurugram, Haryana, India

• Superior attention to accuracy and detail.• Doing QC and provide support to initial reviewers.•Complete the senior review utilizing attention to detail, comprehensive analysis, and a focus on quality.• Review of medical bills and records against contract terms for approval of payments.• Knowledge of Regulatory, Medical Information, Clinical Research, Reimbursement.• Knowledge of surgery, E&M, therapy, radiology, laboratory codes.

Gurugram, Haryana, India

• Superior attention to accuracy and detail.• Review of medical bills and records against contract terms for approval of payments.• Knowledge of Regulatory, Medical Information, Clinical Research, Reimbursement.• Knowledge of surgery, E&M, therapy, radiology, laboratory codes.

Gurugram, Haryana, India

• Performing different tasks that include posting cash receipts, updating cash flow reports, researching charge backs and making final decision for write off.• Responsible for credit collections on all accounts by contacting the customer by phone, e-mail, and written correspondence. Preparing and maintaining customer's monthly reconciliation schedules.• Prioritizing accounts and workflow to meet management goals. • Communicating work in progress and final collection disposition to the appropriate A/R and credit staff.• Making decisions with clear authority to write off balances according to strict guidelines.• Preparing monthly reconciliation status reports for management.• Work proactively with other departments in identifying and resolving accounts receivable related issues.• Prepared journal entries, participated in monthly closing, and reviewed inter-company accounts• Provided internal and external support with updated reports and current notes using company databases and specialized accounting software• Examined, prepared, and processed chargeback notifications with valid back up to the customer for payment in order to avoid releasing debt to outside collection agency• Communicating work in progress and final collection disposition to the appropriate A/R and Credit Staff.• Working in conjunction with the Credit Manager and assisting the Cash Specialists as necessary to insure proper application of customer remittances.• As a senior provided OJT to more than 115 new joiners.• Allocating work to initials analysts and submitting the report to the manager at EOD.• Working with quality auditor to update the tracker.• Provide support to the new joiners to work on different tools like citrix receiver, e-premis, payment/adjustment host.• Created and executed offshore training for new employees.

Gurugram, Haryana, India

•Performing different tasks that include posting cash receipts, updating cash flow reports, researching charge backs and making final decision for write off.•Responsible for credit collections on all accounts by contacting the customer by phone, e-mail, and written correspondence. Preparing and maintaining customer's monthly reconciliation schedules.•Process and issued credit memo after research have been completed.•Assisting the company's controller with any projects as assigned.•Prioritizing accounts and workflow to meet management goals. •Communicating work in progress and final collection disposition to the appropriate a/r and credit staff.•Making decisions with clear authority to write off balances according to strict guidelines.•Preparing monthly reconciliation status reports for management.•Work proactively with other departments in identifying and resolving accounts receivable related issues.•Prepared journal entries, participated in monthly closing, and reviewed inter-company accounts•Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, and other discrepancies.•Conducted thorough research to address patient and insurance company issues regarding physician signature errors, mask screens and the like.•Provided internal and external support with updated reports and current notes using company databases and specialized accounting software•Examined, prepared, and processed chargeback notifications with valid back up to the customer for payment in order to avoid releasing debt to outside collection agency•Communicating work in progress and final collection disposition to the appropriate A/R and Credit Staff.•Working in conjunction with the Credit Manager and assisting the Cash Specialists as necessary to insure proper application of customer remittances.

Rohtak, Haryana, India

• Handing data in crm.• Monthly auditing.• Responsible to handle the telephone enquirers.• Provide general information to the customers.• Manage the daily incoming of the customers.

Master Of Business Administration (Mba), Marketing With Finance

Bachelor Of Business Administration - Bba, Business Administration And Management, General