Krishan Kumar Email & Phone Number

Ontario, Canada

• As a Technical Support Engineer at Concentrix, I specialize in delivering advanced technical solutions to Dell customers, ensuring the optimal performance and reliability of their IT infrastructure. My role involves.
• Advanced Troubleshooting: Perform in-depth diagnostics and troubleshooting for Dell’s enterprise and consumer products, including desktops, laptops, servers, and networking equipment.
• Technical Escalations: Handle complex technical escalations, collaborating with higher-level support and engineering teams to drive swift and effective resolutions.
• System Optimization: Provide guidance on best practices for system configuration, optimization, and maintenance to enhance performance and prevent future issues.
• Knowledge Management: Continuously expand my knowledge base on Dell’s latest technologies, firmware updates, and product enhancements to deliver cutting-edge support.
• Process Improvement: Contribute to developing and refining technical support processes, ensuring efficiency and consistency in problem resolution.

Nova Scotia, Canada

• As a Sales Advisor in the Pharmacy Education department, my responsibilities include:
• Engaging with customers through inbound calls, outbound calls, or online platforms to enhance their experience by providing education and enrolling them in our mail-order pharmacy services.
• Passionately ensuring that each customer interaction delivers the best possible experience with our client's services, striving to meet and exceed sales goals.
• Proactively offering customized products or services tailored to the specific needs of customers.Maintaining a commitment to continuous learning, and staying updated on the latest information about our client's.
• Assisting members in placing orders, refilling medications, and enrolling in our convenient mail-delivery pharmacy program.
• Conducting cost comparisons between retail pharmacies and our mail-order pharmacy services, actively seeking opportunities to save members money and provide them with cost-effective options.In summary, my role as a.

Gurugram, Haryana, India

• Core member of the startup assisting in brand building and expansion into Haryana and Delhi NCR
• Acting as a business consultant for CXO-level management of colleges and agencies to formulate growth strategies
• Responsible for managing the entire sales cycle and post-sales service for 100+ accounts
• Handling a team of 5 managers and assisting in training and recruitment across India
• Account manager for 60+ new accounts and multiple key accounts across India
• Spearheaded market expansion and brand building of Zollege in untapped markets

India

• Developed and executed strategic sales plans to drive customer acquisition and revenue growth.
• Took full ownership of the cloud business, demand generation, and sales execution meeting booking and revenue targets.
• Delivered persuasive sales presentations, product demonstrations, and proposals to effectively communicate the value of AWS services.
• Collaborated closely with cross-functional teams to ensure seamless implementation and onboarding of AWS solutions.
• Utilized consultative selling techniques to understand customer pain points and position AWS solutions.
• Conducted in-depth needs assessments and solution consultations to understand client requirements and tailor effective infrastructure solutions.

Jaipur, Rajasthan, India

• Handling revenue aspirations with the taste of pressure in the Weekly Sales Model
• Managing a 20+ team size to cater to different regions under the Hub and Spoke model
• Major involvement in sales strategy in the North Indian market
• Revenue generation in B2B and B2C segment
• Driving marketing campaigns for lead generation
• Customer handling skills against escalated cases

Jaipur, Rajasthan

• Generating revenue by counselling prospects and converting them to sales.
• Converting free app users to paid users using direct sales or inside sales model.
• Logging converstions had with prospects on CRM software.
• Explaining the importancs of higher education and tools to be used to prepare for the process.
• Handle B2B counselling in college campuses and schools.
• To be a single point of interface for all customers till conversion.

• Generating revenue by counselling prospects and converting them to sales.
• Converting free app users to paid users using direct sales or inside sales model.
• Logging converstions had with prospects on CRM software.
• Explaining the importancs of higher education and tools to be used to prepare for the process.
• Handle B2B counselling in college campuses and schools.
• To be a single point of interface for all customers till conversion.

Jaipur, Rajasthan, India

Managed Global Support: Handled daily interactions with over 50 customers worldwide, providing support for 25+ Adobe products, including troubleshooting, configuration, and usage optimization.Sales & Account Management: Identified upsell opportunities, managed customer accounts, and ensured Adobe products were tailored to meet clients' specific business.

Punjab, India

worked as a counselor for new admissions.core responsibility included personal/telephonic counseling with students and parents, administrative work and interviews.