Krishan Kumar Email & Phone Number

Ontario, Canada

As a Technical Support Engineer at Concentrix, I specialize in delivering advanced technical solutions to Dell customers, ensuring the optimal performance and reliability of their IT infrastructure. My role involves leveraging deep technical expertise to troubleshoot and resolve complex hardware, software, and networking issues, providing a seamless customer experience.Key Responsibilities:●Advanced Troubleshooting: Perform in-depth diagnostics and troubleshooting for Dell’s enterprise and consumer products, including desktops, laptops, servers, and networking equipment.●Technical Escalations: Handle complex technical escalations, collaborating with higher-level support and engineering teams to drive swift and effective resolutions.●System Optimization: Provide guidance on best practices for system configuration, optimization, and maintenance to enhance performance and prevent future issues.●Knowledge Management: Continuously expand my knowledge base on Dell’s latest technologies, firmware updates, and product enhancements to deliver cutting-edge support.●Process Improvement: Contribute to developing and refining technical support processes, ensuring efficiency and consistency in problem resolution.●Technical Documentation: Maintain meticulous records of all support interactions, technical issues, and resolutions within CRM systems, aiding in knowledge transfer and continuous improvement.●Customer Advocacy: Act as a customer advocate, ensuring their technical needs are met with precision and a high degree of professionalism

Nova Scotia, Canada

As a Sales Advisor in the Pharmacy Education department, my responsibilities include:●Engaging with customers through inbound calls, outbound calls, or online platforms to enhance their experience by providing education and enrolling them in our mail-order pharmacy services.●Passionately ensuring that each customer interaction delivers the best possible experience with our client's services, striving to meet and exceed sales goals.●Proactively offering customized products or services tailored to the specific needs of customers.Maintaining a commitment to continuous learning, and staying updated on the latest information about our client's products and services to provide accurate and comprehensive assistance.●Assisting members in placing orders, refilling medications, and enrolling in our convenient mail-delivery pharmacy program.●Conducting cost comparisons between retail pharmacies and our mail-order pharmacy services, actively seeking opportunities to save members money and provide them with cost-effective options.In summary, my role as a Sales Advisor revolves around ensuring exceptional customer experiences, providing education, enrolling customers in mail-order pharmacy, and delivering personalized solutions to meet their needs while driving sales growth.

Gurugram, Haryana, India

●Core member of the startup assisting in brand building and expansion into Haryana and Delhi NCR●Acting as a business consultant for CXO-level management of colleges and agencies to formulate growth strategies●Responsible for managing the entire sales cycle and post-sales service for 100+ accounts●Handling a team of 5 managers and assisting in training and recruitment across India●Account manager for 60+ new accounts and multiple key accounts across India●Spearheaded market expansion and brand building of Zollege in untapped markets●Managed the entire customer life cycle from lead generation to lead delivery for my accounts●Conducted regular data analysis and business reviews for optimal campaign performance●Ensured targeted brand building and improved digital presence for clients using various digital marketing techniques (Search Engine Optimization, Pay-per-Click, Social Media Marketing, Content Marketing, Email Marketing, Mobile Marketing, Marketing Analytics, and Affiliate Marketing).●Simplify operational tasks by liaising between clients and technical teams.

India

●Developed and executed strategic sales plans to drive customer acquisition and revenue growth. ●Took full ownership of the cloud business, demand generation, and sales execution meeting booking and revenue targets. ●Delivered persuasive sales presentations, product demonstrations, and proposals to effectively communicate the value of AWS services. ● Collaborated closely with cross-functional teams to ensure seamless implementation and onboarding of AWS solutions. ●Utilized consultative selling techniques to understand customer pain points and position AWS solutions. ●Conducted in-depth needs assessments and solution consultations to understand client requirements and tailor effective infrastructure solutions. ●Fostered strong relationships with key channel partners, serving as their primary point of contact. ●Conducted regular business reviews with channel partners to monitor performance, address challenges, and identify growth opportunities. ●Participated in industry events, trade shows, and conferences to build industry relationships and explore new business opportunities.

Jaipur, Rajasthan, India

Handling revenue aspirations with the taste of pressure in the Weekly Sales Model●Managing a 20+ team size to cater to different regions under the Hub and Spoke model●Major involvement in sales strategy in the North Indian market●Revenue generation in B2B and B2C segment ●Driving marketing campaigns for lead generation●Customer handling skills against escalated cases●Succesfully Handled the Success Manager project for 8 months to enhance the performance of low-performing associates undergoing PIP and increase their overall performance with the highest retention rate in the region.

Jaipur, Rajasthan

●Generating revenue by counselling prospects and converting them to sales.●Converting free app users to paid users using direct sales or inside sales model.●Logging converstions had with prospects on CRM software.●Explaining the importancs of higher education and tools to be used to prepare for the process.●Handle B2B counselling in college campuses and schools.●To be a single point of interface for all customers till conversion.●Handled all the finance part for customers requesting for loans in order to purchase the product.

●Generating revenue by counselling prospects and converting them to sales.●Converting free app users to paid users using direct sales or inside sales model.●Logging converstions had with prospects on CRM software.●Explaining the importancs of higher education and tools to be used to prepare for the process.●Handle B2B counselling in college campuses and schools.●To be a single point of interface for all customers till conversion.●Handled all the finance part for customers requesting for loans in order to purchase the product.

Jaipur, Rajasthan, India

Managed Global Support: Handled daily interactions with over 50 customers worldwide, providing support for 25+ Adobe products, including troubleshooting, configuration, and usage optimization.Sales & Account Management: Identified upsell opportunities, managed customer accounts, and ensured Adobe products were tailored to meet clients' specific business needs, driving revenue growth.Customer Retention: Focused on retaining customers by delivering exceptional service, addressing concerns promptly, and implementing strategies to enhance satisfaction and loyalty.Cross-functional Collaboration: Collaborated with internal teams to incorporate customer feedback into product improvements and kept customers informed about the latest Adobe updates and features.

Punjab, India

worked as a counselor for new admissions.core responsibility included personal/telephonic counseling with students and parents, administrative work and interviews.