Developing and executing social media strategies to enhance brand presence and engage target audiences effectively.Creating and curating engaging content for various social media platforms, ensuring alignment with brand guidelines and objectives.Managing social media accounts and profiles, including regular posting, monitoring comments and messages, and engaging with the audience.Conducting market research and staying updated on industry trends to identify opportunities for social media growth and innovation.Collaborating with cross-functional teams, such as marketing, design, and content, to coordinate social media campaigns and ensure consistent messaging.Utilizing analytics tools to track social media performance, measure KPIs (Key Performance Indicators), and generate actionable insights for optimization.Managing paid social media advertising campaigns, including budget allocation, targeting, and performance analysis.Monitoring and responding to customer feedback, inquiries, and complaints on social media platforms in a timely and professional manner.Keeping abreast of platform algorithm changes and best practices to maximize organic reach and engagement.Implementing social media listening and monitoring strategies to gather valuable insights and identify opportunities for brand advocacy or issue resolution.Staying updated on emerging social media trends, tools, and technologies, and recommending innovative approaches to improve social media presence and impact.

Educate customers on the features, options, and packages in a range of make and models of products to assist them in making a purchase that fits their needs and budget. Follow up on inquiries via email, internet forms, and phone calls to ensure customers have all the information they need to make an informed purchase. Communicated regularly with clients to understand needs, evaluate current product use, and cross-sell new products. Greeted customers as they entered the dealership and answered questions about the options, prices, features & availability of vehicles.

Customer Relationship Management: Develop and nurture relationships with customers throughout their car ownership journey. Act as the main point of contact for customers, addressing their inquiries, concerns, and providing exceptional customer service.Sales and Business Development: Collaborate with the sales team to identify potential sales opportunities, follow up with leads, and convert prospects into customers. Provide guidance and support during the car purchasing process, ensuring a smooth and positive experience for customers.Customer Retention: Implement strategies to enhance customer loyalty and retention. Proactively engage with existing customers to understand their needs, preferences, and future car ownership plans. Offer personalized recommendations, promote service offerings, and maintain regular communication to strengthen the customer-dealership relationship.Upselling and Cross-selling: Identify opportunities to upsell and cross-sell additional products and services, such as extended warranties, accessories, financing options, or service packages. Present these options to customers based on their individual needs and preferences.Account Management: Manage a portfolio of customer accounts, tracking their purchase history, service records, and preferences. Keep detailed customer profiles and notes to provide a personalized and tailored experience during interactions.Customer Feedback and Issue Resolution: Act as a mediator between customers and various dealership departments to address concerns, resolve issues, and ensure customer satisfaction. Collect and analyze customer feedback, sharing valuable insights with relevant teams to improve overall customer experience.Customer Events and Promotions: Organize and coordinate customer events, such as vehicle launches, test drive campaigns, or owner appreciation events. Develop promotional activities to engage customers, enhance brand loyalty, and drive repeat business.

Build and maintain relationships with new and existing clients while providing a high level of expertise.Communicated regularly with clients to understand needs, evaluate current product use, and cross-sell new products.Follow up on inquiries via email, internet forms, and phone calls to ensure customers have all the information they need in order to make an informed purchase.

Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships. Provided competitive deals for customers looking to purchase. -Develop relationships with potential customers, which has led to an increase in sales by a percent.