Krishan Mohan Email & Phone Number

Insightful experience of more than a decade with some of India's largest BPOs & Captive units.- Expert in understanding client requirements,conducting system studies and setting benchmarks and milestones. - Proficient at overseeing the solutioning, technicaldesign, development and implementation of multiplecomplex IVR, Contact Routing and Telecom systemssupporting Contact Centres.- Lead IT to business communication for the contactcentre leadership, ensuring strong partnership withbusiness owners.- Known for my innovative approach and business intelligence along with artificial intelligence. - Problem solving record in resolving critical client issues.- Exemplary skills in managing teams to work in syncwith corporate parameters, and motivating them to align and achieve business and individual goals.- Outstanding interpersonal, communication andorganisational skills with demonstrated abilities incustomer relationship management.- A strategic thinker who quickly adapts tomulticultural environments.- Full P&L accountability with multiple LOB's including Telecom, DTH, Payment wallets, Oil and Gas, Banking, E-commerce etc. - Proven excellence in formulating growth strategies,building winning teams and articulating clearly the vision and direction in order to drive results and improve efficiencies.- Inherent ability to spot business potential.