Krishan P. Email & Phone Number

Remote

Kingsway, Leicester

Showcasing an entrepreneurial flair, I established the business and oversee all day-to-day business operations of the bar such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. For this, oversee recruitment, onboarding and training of staff, ensuring compliance with HR processes and employment law. I also create effective schedules and quickly resolving conflicts to ensure that the bar is well staffed during peak hours.

Leicester, England, United Kingdom

• To undertake Quality Assurance checks across the Financial Crime Prevention operational teams• Ensure internal process and procedural requirements are adhered to• Evaluate and escalate common errors and policy deficiencies identified during quality checking to assist the development and enhancement of the banks instructions• Communicate effectively to branch colleagues and regional compliance departments any issues raised from case checking to enable these to be resolved in a timely manner• Ensure work flow management tools are completed accurately and fully to enable data to be extracted for MI reporting• Identify any key risk areas and AML ‘red flags’ and escalate to management and strong knowledge of Source of Wealth (SoW) and Source of Funds (SoF) to examine where they have been obtained through legal means or if associated with criminal activities such as money laundering, fraud or corruption• Support the development and continued improvement of the Quality Assurance process• Identify trends in casework and provide direction, training and support to Quality Control Analysts and to the Regions• Support the analysis of audits and the creation of action plans to eliminate risks• Provide coaching and support via regular case alignment sessions with QA and QC• Act as a mentor to Quality Control analysts• Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.

Northampton, England, United Kingdom

• Providing end to end dedicated and robust specialist KYC expertise throughout the onboarding and refresh pro-cess• Taking ownership for maintaining a high standard of accuracy during all stages of the client review, working to-wards “right first time” objectives• Assisting the relationship team by providing direct client & EDD contact throughout all stages, acting as a princi-pal point of contact• Using communication skills to explain the reasons for our KYC requirements, managing expectations regarding processing times & delivering great Client experience• Working closely with other KYC managers to assist KYC leadership in delivering an outstanding performance across the team, demonstrating excellent behaviours• Contributing to a positive, supporting and proactive working culture by sharing knowledge and expertise both locally and globally• Assisting the relationship team by providing direct client contact throughout all stages of the KYC team’s pro-cesses to enhance speed of client delivery received

Wfh

Here I enjoy a challenging and varied role in which I demonstrate strong customer service and negotiation skills whilst engaging with customers to discuss payment plans to reduce arrears. Communicating solutions both written and verbally by phone, I also escalate any issues including policy/process gaps as appropriate to the Team Leader. Within this role, I am responsible for completing income and expenditure forms, ensuring accuracy and attention to detail. Leading by example, I consistently meeting quality and productivity targets within a fast-paced environment

Coventry Road, Birmingham, England, United Kingdom

Contracted to provide migration complaints support, I successfully investigated and managed complaints across Retail Banking, Utilities and Contact Centre through to resolution whilst ensuring compliance to best practice and treating customers fairly. For this, I showcased an excellent eye for detail and good IT and administration skills whilst navigating a number of in-house databases. I also demonstrated strong numeracy and written communication skills whilst engaging with a diverse range of customers by telephone as well as providing a written resolution.

Carlton Park, Leicester, United Kingdom

Within this role, I successfully managed a large caseload and held full responsibility for performing AML remediations. Collaborating with Senior Analysts to upskill in KYC and improve the productivity of case completion, I reviewed and validated the information obtained and analysis completed by KYC New Business Analysts to onboard new customers. Within this capacity, I collaborated with KYC Managers to identify and support the effective resolution of Identified KYC deficiencies whilst also Providing feedback to support, maintain and improving standards. I also continually reviewed processes and controls to identify improvement opportunities within the design and operating effectiveness of the AML and Corporate compliance programme. During this time, I maintained the Quality Assurance framework to ensure FC risks were effectively managed with resources allocated to the areas of most concern. For this, I tracked and validated the implementation of remedial actions submitted by the business owners to verify that issues identified during testing are remediated. I also oversaw live screening for AML QA, testing as well as internal audit and regulatory reviews. Another key element of my role was the evaluation and mitigation of financial crime risks of the customer and provided key recommendations for onboarding. I also maintained all electronic document management systems relating to QA activities whilst performing QA reviews of alert/case processes for surveillance and due diligence as well as the monitoring processes and filings. Moreover, I provided detailed and comprehensive feedback relating to QA reviews and supported managers in preparing QA reports and the execution of special projects or reviews. Reporting and escalating all concerns/findings on the results of QA testing clearly and objectively to the management team was also another key part of my role. Furthermore, I performed analysis and provided asset/Special Purpose Vehicle (SPV) level information.

Leicester, England, United Kingdom

Here I performed onboarding for a range of entity types, liaising directly with clients whilst undertaking KYC activities for the on-boarding of new clients, working closely with the BSU to ensure timely on-boarding and reduction of touchpoints. For this, I coached, mentored and managed new and existing colleagues in development, undertake gap analysis, impact assessments and identify training requirements. Acting as an SME, I supported stakeholders by providing high quality and insightful coaching and feedback. I additionally maintained the Quality Assurance framework to ensure FC risks are being effectively managed and resource is allocated to the areas of most concern. I also led a Quality Assurance programme, coached across a range of financial crime activities within Operations and the organization. Moreover, I produced process maps for both business and IT processes and translated into requirements for technology and functionality updates, including analysis and information/dataflow documentation.

Leicester, United Kingdom

• Providing a high level of customer service demonstrating excellent listening, questioning and problem solving skills• Tailored conversations to each customer including the options discussed and education provided• Ensuring all regulatory and legislative guidelines is adhered to, including compliance with the FCA, the Data Protection Act, Know Your Customer (KYC) process, Know Your Business (KYB), Anti-Money Laundering, Sanctions and Customer Due Diligence and Enhanced Due Diligence processes• Reviewing customer information both verbally and written, demonstrating ability to make the right decision• Delivering a high level of customer service via written communications with customers and col-leagues• Identifying customers facing financial difficulties and where required providing guidance on free debt management support• Able to position the use of the budget planner tool by discussing customers income and ex-penditure to position affordable and sustainable solutions for them from the options available• Conducting effective CDD and EDD on existing counterparts and ensuring that internal and ex-ternal KYC/AML requirements are effectively met• Objection handling where appropriate• Liaising with internal departments in order to provide a high level of service• Adhering to and managing customer complaints in line with process• Displaying commitment to driving TCF in our business in accordance with FCA and ensure these principles are embedded throughout our culture and processes• Ensuring all regulatory and legislative guidelines is adhered to, including compliance with the FCA, and the Data Protection Act• Working towards achieving all quantity and quality targets set• Using customer databases, ensuring all data is input correctly and customer notes are an accu-rate reflection of the call• Reviewing KYC records for low, medium and high risk clients, focusing on legal entities, includ-ing SPV’s, complex corporates, Financial Institutions, PEPs etc.

Loughborough

Certified, Aat Levels 1-3, Aat Level 4 (In Progress)

A Level, Mathematics And English, A

9 Gcse'S, Including Maths, English And Science