 Worked across different roles during these 10+ years with BT i.e., Project Lead, Program Manager and currently working as Senior Manager  Responsible to deliver on Key operational KPIs, cost and P&L. Responsible for world class customer experience, develop and maintain strong customer relations. Leading performance reviews with internal and external customers  Leading Operations for BT’s large MNC accounts with annual billing of over £2bn and leading the Mobilization/Transition for new BT Bids with an order value up to £100m. Taking care of requirement gathering, estimation and delivery. Driving strategic process transformation and working hand in hand with BT’s transformation and automation teams to drive improvements through process and system stacks enabling standardization and automation. Leading a team which consist of Project Lead and SR Managers which is responsible for supporting e2e delivery for ~350+ Enterprise customers across the globe  Enabling best practice sharing by encouraging a positive and open communications culture  Responsible for colleague experience, recruitment, upskilling and coaching.

* Project and Program Management - Responsible to deliver a product/service/solution within constraints (schedule, scope and budget).* Manage large cross-functional programs, projects and initiatives driving global impact.* Client, partner and stakeholder management across internal business units, and a varied partner ecosystem* Analytical Problem Solving, Customer/Partner Relationships, Product & Technology* Ability to influence stakeholders to achieve impact through collaboration, presence, and strong communication skills.* Driving Customer Experience across the team* RFP/RFI responses and generating Statements of Work (SoW) * Process Transformation and Automation* Driving efficiency across the program

* Service Delivery and Commercial Operations* Transition & Transformation * Knowledge Management* Operations and SLA Management* Process Improvement and Automation* People Management - Performance, Coaching & Mentoring

* IT Infrastructure implementation and Project Management* Customer Relationship Management* Supplier Management* Forecasting* Resource Management* Risk and Issue tracking

* Delivery/implementation of services* Process improvement and efficiency* Stakeholder Management i.e. Business Manager, Program Manager and end customer* Reporting and Analysis* Account Management – Delivery Management, Performance Management, Monthly reviews* Supplier Management – Negotiation, Issue Tracker, Performance reviews and escalating issues.* Risk and Issue Management * Operations and SLA Management

* Incident Management* Issue resolution and recording* Process Improvement* Training and Support* Escalation Management