Krishan Paul Email & Phone Number

WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Led the uploading and quality assurance of game builds to the cloud gaming platform
• Identified and resolved 150+ issues that arose during the upload process using troubleshooting skills
• Documented 60+ issues and resolutions and maintained a knowledge base of solutions for future reference
• Collaborated with product managers and developers to identify root cause of issues and implemented solutions with 100% test coverage of game builds

Cyberjaya, Selangor, Malaysia

• Led enterprise software applications that were rolled out error-free and compliant throughout the organization
• Minimized post-release software issues by 75% by developing testing automation scripts using Powershell
• Collaborated with product owners and platform engineers to identify and execute 100% test coverage resulting in detecting software issues
• Accelerated software and hardware system integration testing projects by up to 30% by prioritizing critical tasks using Agile frameworks

Singapore

• Started up Covid-19 land border checkpoints operation in Singapore
• Resolved 99% of IT issues with a 30-min response time SLA, minimizing disruption of critical ground operations
• Slashed downtime of critical software systems by up to 90% through routine continuous integration testing
• Implemented an automated tracking system to consolidate customer interaction records, reducing error rate by up to 30% over the previous manual process
• Reduced operational cost by 30% by optimizing process inefficiencies of the new tracking system by performing in-depth root cause analysis of technical issues

Singapore

• Implemented IT operation and infrastructure projects for external customers
• Accelerated desktop imaging and software deployment time by up to 70% by streamlining team workflows through workstream specialization
• Reduced deployment errors by 90% by creating standardized deployment processes for enterprise devices
• Increased volume of error-free enterprise software deployments by 20% YoY by implementing streamlined team workflows and standardized deployment processes