• A result-oriented professional with 5 years of experience in technical troubleshooting of Windows Servers and workstations.• Microsoft Office 365, Active Directory (AD), Exchange Server, Window server 2012 and Server 2012R2• VMware, Backup and recovery.

worked as a Sr Technical Advisor (Lead Operations). Worked for dell process Support the team technically in Windows os, MS-Office, Handware devices, Device configuration s and networking issues.Prepare RCA, scorecard, track of hardware devices & there repair.

Provide on call support for hardware and software related issues regarding, Microsoft Exchange server, Internet Explorer, network connectivity, wireless, VPN, printer etc.troubleshooting networking and router/ISP issues, printer drivers, anti-virus/anti-malware software,Monitored microcomputer operations centers and data communications network. platforms in a multi-layered client server environment s Advance knowledge of MS Office Skills. (Word, Excel, and… Show more Provide on call support for hardware and software related issues regarding, Microsoft Exchange server, Internet Explorer, network connectivity, wireless, VPN, printer etc.troubleshooting networking and router/ISP issues, printer drivers, anti-virus/anti-malware software,Monitored microcomputer operations centers and data communications network. platforms in a multi-layered client server environment s Advance knowledge of MS Office Skills. (Word, Excel, and PowerPoint)Ability to use other Project management tools i.e. Adobe, MS Publisher, Access.Considerable knowledge of modern office. Show less