Krishani Perera Email & Phone Number

East Melbourne, Victoria, Australia

- Looking after the support queue and managing incidents and tasks.- Investigating and escalating issues raised.- Providing system access to corporate and school users.- Working closely with the development and training teams.- Extracting reports for ticket analysis.- Working with the team to improve processes for support BAU.- Involved in system testing in UAT and UAT2.- Involved in system testing pre-project release.

Southbank, Victoria, Australia

From AusNet Services we separated and became Geomatic.ai (now known as Altavec) under TechMahindra. Continued my role from AusNet Services as an Application Support Technician.

Melbourne, Victoria, Australia

-Management of service and incident requests.-Testing code changes in TEST and UAT environments.-Deploying database changes in PROD.-Asset/Device management:o Troubleshooting remotely onto devices to assess logs.o Test connectivity between device and hardware onsite.o Deploying PROD software upgrades/downgrades.o Performing database changes to data and device rules.o Testing configuration on AWS IoT core (publishing and assessing data rules).o Test… Show more -Management of service and incident requests.-Testing code changes in TEST and UAT environments.-Deploying database changes in PROD.-Asset/Device management:o Troubleshooting remotely onto devices to assess logs.o Test connectivity between device and hardware onsite.o Deploying PROD software upgrades/downgrades.o Performing database changes to data and device rules.o Testing configuration on AWS IoT core (publishing and assessing data rules).o Test workflows to replicate problems and identify potential bugs.-Troubleshooting hardware issues with technicians and field users onsite.-Providing customers with assistance in setting up their Portal to view and access information.-Running extracts to deliver to data to internal and external stakeholdersSolely looked after both sides of the company's customers. Device and remote management customers (related to the company Mondo - Senior role)- Communications and troubleshooting with installers- Troubleshooted devices and deployed fixes to Production- Walked customers through troubleshooting their system and device onsiteAll customers within the business - Spatial and Field Management. (as of December 23rd 2021 - sole Support Technician)- Troubleshooted and ran investigations on new and legacy solutions- Regular customer communications - Deployments to Production environments- Regularly running reports and exports for customers Show less

Melbourne, Australia

- Apply support to an array of in-house developed solutions.- Troubleshooting problems for several applications and products which include replicating issues in both the TEST and UAT environment. - Providing support to customers via phone or raised ticket requests. - Investigation on servers are conducted to assess problems.- Liaising with the Application Support Team, Business Analysts, and Development Team.- Accessing devices remotely (via salt) to investigate potential… Show more - Apply support to an array of in-house developed solutions.- Troubleshooting problems for several applications and products which include replicating issues in both the TEST and UAT environment. - Providing support to customers via phone or raised ticket requests. - Investigation on servers are conducted to assess problems.- Liaising with the Application Support Team, Business Analysts, and Development Team.- Accessing devices remotely (via salt) to investigate potential issues and to -support in troubleshooting problems displayed on the User Interface. - Meeting KPI’s to improve performance of customer support. Show less

Melbourne, Australia

In charge of client/customer bookings and controlled cash inflow within the store. Other responsibilities included client preparation and assisting with hair colouring, washing and drying.

Melbourne, Australia

Assisted in in-store mannequin dressing along with back and front-of-house cleaning and re-organising the store. Additionally assisted in Budget Control on designer clothing productions for a store client.