Krishan Sharma Email & Phone Number

Toronto, On, Ca

I oversee and manage the day-to-day operations of a production line. My primary responsibility is to ensure that production targets are met, quality standards are maintained, and the team operates in a safe and efficient manner. I play a key role in driving productivity, resolving issues, and maintaining a high level of operational performance.Supervise and lead a team of more than 50 production workers, providing guidance, training, and support to ensure optimal performance and adherence to company standards.Monitor and control the production process to ensure that production targets, quality standards, and deadlines are met. Address and resolve any issues that arise during production.Implement and enforce quality control procedures to ensure that products meet required specifications and standards. Conduct regular inspections and audits.Identify opportunities for process improvements and implement changes to enhance efficiency, reduce waste, and increase productivity.Enforce safety protocols and ensure that all team members adhere to safety regulations and company policies. Conduct safety training and address any safety concerns.Oversee the use of materials and supplies, ensuring that inventory levels are maintained and that materials are used efficiently.Maintain accurate production records and prepare reports on production performance, including any issues, downtime, or deviations from targets.

As an Operations Supervisor at UPS, I manage the day-to-day operations within our facility. l lead a team of dedicated employees, ensuring that all processes are executed efficiently and in line with our high standards of quality and safety. My leadership will directly impact our ability to deliver exceptional service to our customers and meet our operational goals.Supervise, train, and motivate a team of associates to achieve performance targets and maintain high levels of productivity and morale.Monitor and improve daily operations to ensure optimal performance and adherence to company policies and procedures.Enforce safety protocols and regulatory compliance to maintain a safe working environment and ensure operational integrity.Identify opportunities for process enhancements and implement solutions to improve operational efficiency and reduce costs.Prepare and analyze operational reports to track performance metrics, identify trends, and provide actionable insights to senior management.

Mississauga, Ontario, Canada

• Performed daily Salesforce administration and support including security admin and enhancing system through the configuration of objects, fields, record types, page layouts, and business validations• Interacted with various business user groups for gathering the requirement for salesforce implementation and documented the business requirement• Designed and maintained customized Lightning Reports and Dashboards as per the user requirement and as defined by management• Undertook ownership of all technical aspects of a force.com implementation, including Sales cloud, Service cloud, and Salesforce lightning community custom code, systems integrations, 3rd party applications, and AppExchange products• Created Page Layouts, Search Layouts to organize fields, related lists, and other components on a record detail and edit pages.

Greater Noida, Uttar Pradesh

• Worked on Sales Cloud platform for healthcare and retail clients – migration and enhancements to existing Salesforce org which included extensive usage of standard Sales Cloud objects such as Accounts, Contacts, Opportunities, and Leads• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to enhancement and initiatives; developed business and functional requirement documents• Managed the SFDC platform by investigating, troubleshooting, and implementing solutions for issues identified by users• Ensured data integrity by merging duplicate Leads, Contacts, and Accounts as well as performed mass uploads and updates of data • Maintained Users, Roles, Profiles, Security Settings, Sharing Rules and performed customization of objects, fields, record types, and page layouts to support business requirements• Created customized Lightning Reports as per business needs and managed dashboards.• Worked with business users to gather requirements for the new features developed within Salesforce and prioritized them.• Created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages• Implemented Pick Lists, Dependent Pick Lists, Lookups, Junction Objects, Master Detail relationships, and Formula fields to the custom objects• Involved in the set-up of Organizational Role Hierarchy, data visibility rules by configuring OWD, Criteria/Owner based sharing rules• Designed Custom Logic, Lightning Components, Process Builder, Validation Rules, and Sharing & Security Rules• Migrated data from MS Excel / CSV files to SFDC using Data Loader• Performed unit Testing to ensure the functionality of configuration is achieved; used the sandbox for testing and migrated the code to the deployment instance after testing• Designed and modified Approval processes and created Approval steps that used email alerts and field updates

Master In Computer Application, Computer Science, 9.75 Cgpa

Education record

Post Graduation Diploma, Computer Software And Database, A

I had my post graduate diploma in computer software and database development.

Bachelor'S Degree, Computer Science, 85%