• Worked closely with clients, business analysts, and stakeholders to understand their business needs, processes, and requirements. Leveraged that understanding to design scalable, and robust Salesforce solutions that align with best practices, product roadmap, and that meet the clients' objectives. • Develop comprehensive solution architectures and roadmaps to guide the implementation process.• Lead the design and development of innovative and impactful solutions that address clients' complex business problems. • Took ownership of key client relationships and served as the primary point of contract for strategic discussions• Lead and oversaw the execution of client projects, ensuring deliverables are completed within scope, budget, and timeline. • Collaborated with project teams to define project objectives, milestones, and resource allocation, while managing risks and issues throughout the project lifecycle.• Possessed and continually staying up-to-date with the latest Salesforce features, updates and industry trends to ensure deep knowledge and expertise in Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Experience Cloud. • Developed comprehensive Salesforce solution architectures that encompass data models, integrations, security models, user interactions, and workflows to ensure that architecture aligns with client requirements, need for scalability and performance as well as maintainability. • Effectively communicate technical solutions and concepts to non-technical stakeholders. Presented solution designs, technical recommendations, and project updates to clients and project sponsors in a clear and concise manner • Continually promote the adoption of best practices within organizations and contribute to the continuous improvement of Salesforce implementation methodologies, tools and frameworks.

• Collaborated with technical teams to create solution architectures, define system requirements, and ensure alignment with business goals.• Took ownership of key client relationships and served as the primary point of contract for strategic discussions• Developed a deep understanding of clients' business objectives, challenges, and industry trends. • Collaborated closely with clients to identify opportunities for growth, innovation, and transformation• Stayed abreast of emerging trends, technologies, and best practices within the Salesforce ecosystem • Collaborate with project teams to monitor progress, manage risks, and resolve issues, to ensure projects are delivered on time, within budget, and to the client's satisfaction• Shared best practices and lessons learned to foster knowledge sharing and improve overall delivery excellence. • Helped develop the skills and capabilities of team members, ensuring their progression growth and success

• Built and maintained strong relationships with clients, acting as a trusted advisor and understanding their unique business needs. • Collaborating with clients to identify opportunities assess challenges and develop strategies for improvement• Conduct thorough analysis of client organizations, including their processes, systems, and operations in order to identify areas for optimization while recommending solutions to enhance efficiency, productivity and profitability• Facilitate workshops and interviews to elicit business requirements from stakeholders. Then translate those business needs into clear and comprehensive requirements including functional and technical specifications, user stories, and use cases• Worked closely with cross-functional teams, including developers, architects, and project managers to design innovative solutions that align with client requirements• Guided clients through organizational changes, helping them navigate the transition and adopt new processes and technologies smoothly. • Identify opportunities for process improvements, innovation, and optimization within client organizations. • Stay up-to-date with industry trends, best practices, and emerging technologies relevant to clients' business domains. • Actively engaged in knowledge sharing and mentorship within the organization

• Provided previously unavailable dashboards and reports to both end users and stakeholders that drive business decisions• Support for data clean up, reporting and dashboard in order to get the data in a place to allow for reports to be leveraged directly within Salesforce• Able to right-size the data so that associations and records are properly stored and structured• Re-worked reports to provide the data that is needed to provide insight to end users and business stake holders• Created Dashboards that structured the report data into easily digestible and actionable components• Taught internal MAPCO users how to use dataloader for future data updates.

• Responsible for solutioning and refinement of stories, backlog items and further requirement gathering as part of the Sales Cloud and Partner Community implementation.• Performed all administrative “no code” build functions to implement a net new Sales Cloud and Partner Community to allow for internal sales reps and dealers to manage relationships and opportunities within a single consolidated platform. Including but not limited to; complex flows, process builder, page layouts, record types, objects, fields, products, price books, territory management, reports, dashboards and community site pages.• Created a complex flow to allow for sales users to create custom quotes within Salesforce that leverages a custom in-house CPQ application by displaying the application via Canvas app directly within Salesforce. • Prepared material for and conducted sprint gate reviews by establishing the demo scripts and leading the demonstrations with stakeholders.• Understood the complexities of the business in order to identify and implement key components around areas of responsibilities and other core functionality in order to meet client business requirements• Coordinated the setup of the Jira instance, in addition to adding all business requirements and processes as stories. These stories were further defined and grouped by epic for delivery• Worked in close partnership with organizational change management to provide Salesforce expertise to ensure OCM deliverables and presentations were accurate and accomplished on time• Created a positive working relationship with the client that resulted from open communication and trust, allowing the team to mitigate risk and overcome risk/concerns in an effective manner • Coach, mentor and support colleagues in achievement of process improvement activities and targets

• Project leader for two full cycle implementations of Salesforce. One for our engineering division, and the other for our healthcare division.• Developed and assisted in managing two full life cycle implementations, from initial conception through deployment and post go-live support• Provided leadership as well as hands on support for the analysis, design, implementation and verification of success for implementation of 2 unique Salesforce instances and related 3rd party applications• Responsible for the design of systems to parallel overall business strategies• Documenting functional and technical requirements, mapping process flows, documenting test plans, conducting system testing, documenting user manual, and administering training• Solved complex problems and developed innovative solution related to the Salesforce platform• Define the customer journey and drive detailed user story creation across all levels of the organization. Creating awareness and improving customer engagement and satisfaction• Keep stakeholders invested with appropriate message on status, development plans, costs and benefits• Role model process improvement attitude consistently and work to create a culture of continuous improvement• Coach, mentor and support colleagues in achievement of process improvement activities and targets

• Worked as the SME to help drive the direction of the IT instance of Salesforce from an end user perspective. Helped design the workflow that would be created by our implementation partner to align the business and technology. • Participated in one full cycle implementation as an end user SME that partnered with the implementation team to complete the IT instance of Salesforce• Obtained Inavero’s “Best of Staffing for 2016” from both clients and talent for providing remarkable service for my healthcare IT division• Responsible for preparing and reviewing weekly activity, production, sales, branch and operations reports for executive leadership team.• Responsible for overall planning of work flow and organization of sales/recruiting function and teams performing activities towards goals• Responsible for daily operations and oversight of healthcare IT division within TotalMed Staffing• Responsible for overall operating budget, effectively managing the fiscal, human and physical environment and ensuring overall fiscal and operational excellence. • Leads the administration and implementation of human resources policies, programs, and practices throughout the entire office • Identify trendsetter ideas by researching industry and related events, publications, and announcements• Locate & propose potential business deals by contacting potential partners; discovering and exploring opportunities• Develop marketing strategies that support short- and long-term strategies that align with business growth goals• Prepare strategic plans, which are integrated with budget plans and resource allocation.• Oversee contract compliance and ensure proper preparation/negotiations through execution of contracts• Responsible for identifying, recruiting, hiring, training, coaching, motivating, retaining (and terminating-if necessary) staff.• Responsible for the business process flow, including recruiting, compliance of I-9, and reference checks of staff

• Developed new client relationships by developing a sales model based on internal sales growth projections. • Responsible for cold calling, email/paper marketing, setting meetings with direct decision makers and C-level executives.• Strengthened relationships through development of solution based partnerships with a variety of individuals ranging from line level managers to C-level executives. • Closed new business deals by coordinating best solutions with clients; developing and negotiating contracts; providing pre and post sales support.• Assisted in the development of recruiting team from initial orientation onward, resulting in promotion for apprentice from recruiter into a business development. • Worked with recruiting team to ensure clarity of up to date job requirements of customers and to ensure proper and timely response • Assisted executive management with overall sales strategy, account development & forecasting. • Developed business through multiple marketing and sales techniques based on clients needs. • Understood and anticipated the customer’s strategic plan and proposed solutions that would meet their needs. • Participated in company efforts to improve the quality of sales organization. • Presented a Quarterly Business Review (QBR) to management each quarter, which focused on past performances and expectations of current quarter, analysis of pipeline, key wins, and personal improvement goals.

• Developed and maintained effective recruitment strategies including; creative job postings, candidate selection, interview process, scheduling, referencing, compensation negotiations, and offer management.• Assessed, qualified, and interviewed top tier candidates for presentation to clients• Identified potential candidates to fulfill client’s employment needs, through social networking and job boards. • Match candidates’ strengths with clients’ requirements by evaluating, screening, and interviewing candidates.• Conduct phone interviews with candidates to determine qualifications of the individual.• Compile comprehensive candidate profile for submission to client and hiring of individual.• Negotiate wages, terms and conditions of employment with candidates, and gain a commitment from candidates for current and future job requirements.• Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on applicant tracking systems or other documentation tools.• Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.

- Lead and organize crew in conservation efforts in South Central Wisconsin. - Coordinate with land steward and project coordinator to ensure - Mentor Operation Fresh Start participants as they obtain their high school equivalence degree or college degree.

- Facilitated independent projects – updated microfiche records - Build relationships with clients and patrons while assisting in finding and obtaining campus resources.