Krishanu Bhattacharya Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Responsible for the CRM implementation and advancement of strategies, plans, and systems in place to take our business - customer relationships to higher heights. Put the bits in place that help to gain new customers and oversee the process of retaining our existing ones. Experienced Customer Relationship Manager with a demonstrated history of working in Retail industry & Real Estate with 21 years in Retail Management & Customer Service Management...Develop & execute customer relationship management campaigns to increase customer loyalty and prepare a set of universal customer relationship procedures & apply them at every level of the company. Analyze customer behavior and measure their impact on business outcomes to update strategies and maintain smooth communication with customers and promptly reply to their queries.Respond and resolve customer complaints quickly and efficiently and divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectivelyRun effective promotional activities to optimize sales growth and customer retention and use existing customer data to gain new leads and potential customers.Identify the most efficient customer interaction approaches & prioritize them accordingly and keep customers updated about the latest launched & special offers in order to increase sales.Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation and to notify admins and upper management about all the execution plans & required changes

Mumbai, Maharashtra, India

Is a widely implemented strategy for managing a company's interactions with Customers, Clients and Sales Prospects.. It is the secret successful business for the company.

Kolkata

PROFESSIONAL PROFILE: I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment.OBJECTIVE: I am now looking to progress into a senior management position within the retail sector or channel sales. I am therefore keen to find a new and suitably challenging role within a market-leading organisation.

Bangalore, Ahmedabad, Pune And Bangalore

Duties and Responsibilities:Sales and Profit – The foremost duties is to make sure that there are enough sales taking place and the store is making profit. Preventing thefts and loses, which can otherwise eat into the profits of a store is another responsibility. Keeping himself updated on the techniques and strategies which the other competing stores are following so that I can take measures and derives strategies to counter them. Customer Satisfaction – Since the profits will depend upon the customers of the store, it becomes one of my prime duties to ensure customer satisfaction. For this, I supervise the employees on the floor from the time to time and see to it that they cater to and interact with the customers in the best possible manner. Also, if there is some issue which a customer is facing, regarding a product or its pricing, it is my duty to talk with the customer and amicably settle the issue, then and there. Inventory – Ensuring that the store has enough stock of products to meet the customer needs and requirements falls under me. I overlook the way various items are displayed in a store to attract maximum customer interest. Through my employees, keeps myself updated on the kind of products the customers need and accordingly takes the buying decisions regarding the store items. Hiring and Training – It is one of my duties to train the employees so that they can perform all their duties aptly. Employee training is necessary to ensure that the employees are able to meet their individual targets. I am responsible for hiring new employees for our store. Security & Safety – Maintaining and taking care of the security of the customers as well as the employees. Monitoring that the store is following all the safety norms. During the training, arrange for safety drills and safety training for the employees so that they are well prepared to meet all kinds of emergencies while working in the store.

Bihar And Jharkhand

Responsible for meeting budgetary and sales targets of TELECOM category (Mobiles, Connections & Sims recharge) and other categories (Entertainment, Hardware, Gaming, Lifestyle) through motivating and developing staff, consistently achieving and surpassing Key Performance IndicatorsReporting to the Zonal Manager (East) with responsibility for operational and people management within 7 stores in Bihar & Jharkhand. Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages, write-off, cash control and store expenditure. Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organisation and time management Supporting management and staff to help create their own successful and productive team and become effective team leaders Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure effective control and operation of all areasReviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet

Kolkata Area, India

Worked for Music World Entertainment Ltd. from June 2000 to till August 2002. Primarily taking care of Hindi Department as a Customer Support Associate.