Krishanu Dhar
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Krishanu Dhar Email & Phone Number

Senior Customer Support Representative (Order to Cash) at HCLTech
Location: Noida, Uttar Pradesh, India 5 work roles 3 schools
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Current company
Role
Senior Customer Support Representative (Order to Cash)
Location
Noida, Uttar Pradesh, India

Who is Krishanu Dhar? Overview

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Krishanu Dhar is listed as Senior Customer Support Representative (Order to Cash) at HCLTech, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Krishanu Dhar.

Krishanu Dhar previously worked as Senior Executive Order Management at Hcltech and Regional Lead (North East) | Security Loss Prevention & Quality Assurance at Xpressbees (Busybees Logistics Solutions Pvt. Ltd.). Krishanu Dhar holds Bachelor'S Degree, Non- Major from Dibrugarh University, Dibrugarh.

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HCLTech

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About Krishanu Dhar

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Krishanu Dhar's current company

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HCLTech
Hcltech
Senior Customer Support Representative (Order to Cash)
Noida, UP, IN
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5 roles

Krishanu Dhar work experience

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Senior Customer Support Representative (Order To Cash)

Noida, Up, In

Senior Executive Order Management

Current

Noida, Uttar Pradesh, India

Sep 2023 - Present

Regional Lead (North East) | Security Loss Prevention & Quality Assurance

Guwahati, Assam, India

Develop and implement comprehensive security policies, procedures, and programs to safeguard company assets, employees, and customers.Conduct regular risk assessments and security audits to identify vulnerabilities and implement appropriate mitigation measures.Manage and monitor security systems, including CCTV, access control, ensuring their optimal functionality.Investigate incidents of theft, fraud, and security breaches, collecting evidence, conducting interviews, and preparing detailed reports.Design and deliver training programs to educate employees on security protocols, loss prevention techniques,and quality assurance standards.Develop and maintain relationships with external stakeholders, such as vendors, clients, and regulatory authorities, to ensure compliance with security and quality standards.Oversee the implementation of quality control processes to monitor and evaluate service levels, identify areas for improvement, and ensure adherence to established standards.Analyze data and performance metrics to identify trends, patterns, and areas of concern, and develop strategies to address them.Conduct regular audits of operational processes and documentation to ensure compliance with quality assurance standards.Collaborate with cross-functional teams to resolve quality-related issues and implement corrective actions.Stay updated with industry trends, emerging technologies, and best practices in security management and quality assurance.

Apr 2022 - Sep 2023

Quality Auditor

Gurugram, Haryana, India

Conduct comprehensive audits of mental health claims to ensure accuracy, compliance, and adherence to regulatory guidelines and company policies.Review claim documentation, coding, and billing practices to identify discrepancies, errors, and potential fraudulent activities.Verify that claims meet medical necessity criteria and are supported by appropriate documentation.Evaluate claim processing accuracy, including proper coding, bundling, and modifiers.Collaborate with internal departments, including claims processing teams and compliance officers, to address audit findings and implement corrective actions.Provide feedback, training, and guidance to claims processors and billing staff to improve accuracy and compliance.Stay updated with industry regulations, reimbursement guidelines, and coding changes related to mental health claims.Monitor key performance indicators (KPIs) and quality metrics to identify trends, patterns, and areas for improvement.Prepare detailed audit reports, highlighting findings, recommendations, and areas of improvement to management.Assist in the development and implementation of quality assurance policies, procedures, and training programs.

Nov 2016 - Apr 2022

Claims Associate

Gurugram, Haryana, India

Process and adjudicate mental health claims in accordance with insurance policies and reimbursement guidelines.Verify patient eligibility, benefits, and pre-authorization requirements for mental health services.Accurately assign appropriate medical codes (CPT, ICD-10, HCPCS) to ensure proper billing and reimbursement.Review documentation and medical records to ensure compliance with coding and billing standards.Collaborate with healthcare providers and insurance companies to resolve claim issues and discrepancies.Communicate with patients regarding insurance coverage, claim status, and billing inquiries.Maintain accurate and organized records of claims, payments, and denials.Stay updated with changes in insurance regulations, mental health coding guidelines, and reimbursement policies.Assist in training and mentoring new team members on claims processing procedures.Contribute to process improvement initiatives to enhance efficiency and accuracy in claims processing.

Aug 2015 - Nov 2016
3 education records

Krishanu Dhar education

12Th, Arts

Saint Mary'S Higher Secondary School Naharkatia

10Th

Saint Mary'S Higher Secondary School, Naharkatia
FAQ

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What company does Krishanu Dhar work for?

Krishanu Dhar works for HCLTech.

What is Krishanu Dhar's role at HCLTech?

Krishanu Dhar is listed as Senior Customer Support Representative (Order to Cash) at HCLTech.

Where is Krishanu Dhar based?

Krishanu Dhar is based in Noida, Uttar Pradesh, India while working with HCLTech.

What companies has Krishanu Dhar worked for?

Krishanu Dhar has worked for Hcltech, Xpressbees (Busybees Logistics Solutions Pvt. Ltd.), and Optum.

How can I contact Krishanu Dhar?

You can use AeroLeads to view verified contact signals for Krishanu Dhar at HCLTech, including work email, phone, and LinkedIn data when available.

What schools did Krishanu Dhar attend?

Krishanu Dhar holds Bachelor'S Degree, Non- Major from Dibrugarh University, Dibrugarh.

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