Krishanu Singh Email & Phone Number

Pune, Maharashtra, India

Singapore

• Responsible for business/technology knowledge to rapidly execute the Incident Management process for all Major incidents in order to mitigate impact and reduce the Mean Time to Restore Service (MTRS). This.
• Lead Priority 1 incidents which can vary significantly in complexity and duration.
• Attending morning and evening turnover calls with counter parts on opposite shift.
• Review open incident tickets, validating and updating incident data points, and transfer to Business Aligned (BA) who review, complete and close the tickets.
• Participation in side projects such as process improvement initiatives, creating and updating documents, user acceptance testing etc. Secondary Responsibilities
• Complete incident updates and validation, entering progress details in the incident tracking system.

Singapore

• Job DescriptionResponsible for execution of Incident Management process across TIS (Technology Infrastructure Support), chair Incident Management bridge calls, classify incidents on the basis of severity, coordinate.
• Determination of MAS Critical Applications
• A Single document with Application, Infrastructure details.
• A formulated analysis to address various types of contingency scenarios.
• Establish the Change Management process for MAS Critical Applications
• Establish the annual Re-certification of MAS Critical Applications

Singapore

• Profile SummaryWorking at DBS (Vendor: IBM) as an Incident Manager I’m responsible for execution of Incident Management process across various business lines, chair Incident Management bridge calls, classify incidents.
• Ensure that the goals of the Incident Management process are achieved; restore normal service as soon as possible based on customer perspective and within defined SLA; detect, log, categorize and prioritize incidents.
• Assist in determining the priority of incidents.
• Responsible for the management and communication of High impacting incidents (SL1, 2 & 3) and other incidents with potential impact to the business based on the priority.
• Attend, lead and manage incident management bridges/conferences developing actions plans and coordinating incident restoration activities by calling upon internally aligned groups where appropriate.
• Provide timely status update communications to stakeholders in accordance with process and procedures.

Singapore

• Responsible for the operating efficiency and effectiveness of the problem management process for APAC regions
• Prioritize and classify the problems as per business impacts.
• Validate Regulatory, external client and financial impacts.
• Provide management summary on critical impacts and problems.
• Conduct Root Cause Analysis and Post Mortems for all problems and Critical Incidents to identify cause and assign remediation actions. Ensuring resolutions are implemented using appropriate supporting control processes.
• Chair weekly problem review on Problems and Remediation actions meetings. Prioritize and track remediation actions to closure.