Krisha Streety Email & Phone Number

Austin, Texas Area

Business Consultant at Q2 E Banking engaging in online banking implementations while managing expectations for key client sponsors and executives. Initiating technology projects, translating and guiding the business process into technical solutions, while leveraging best practices and core functionality.Collaborate with clients to translate business requirements into technical solutions supported via online banking configurations and customization.Recognize gaps in the work group's ability to meet customer needs and deliver on-time projects; taking appropriate action to achieve and exceed expectationsTake ownership of the team's business results by developing and leading training and execution plans.Work with the Solutions Architect's and Development to ensure suggested solutions can be actualized.Act as liaison to manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live.

Austin, Texas Area

Responsible for customer health, retention, c-sat scores, NPS, escalations. Passionate about making sure customers are happy, feel valued, and are part of a total solution that helps them and their organization thrive and get the most from their purchase. Specialties: Customer Success, Client Services, Client Success, Contract Renewals, Operations, Coaching, Client Escalation, SaaS, Account Management, Strategy, Public Speaking, and Education

Started wine consulting business under the Wine Shop at Home label including management of all areas of the wine consulting business.• Obtain all wine tasting events through business development.• Retain clients through excellent customer service and expert wine recommendations. • Create and maintain marketing and all social media for business.

Managed day to day operations of office including staffing and strategic planning to meet corporate sales objectives.• Took over management of understaffed office and worked to exceed client expectations and corporate sales goals.• Trained and developed staff members to meet future career goals.• Offered an exceptional customer service experience to clients having their taxes prepared.

Austin, Tx

Coached and led Branch Managers and teams to achieve corporate objectives in service and sales and worked collaboratively to set and achieve career goals.● Innovated new branch model. Traveled to other credit unions to gain insight. Collaborated on team to implement forward-thinking, member-focused model. Financial institutions from around the U.S. have come to tour model. ● Organized community service event for three consecutive years. Spearheaded company walk team for Austin chapter of National Alliance of Mental Illness (NAMI). Motivated team to raise up to $5,000 each year.● Formed team to analyze time-consuming process needed for reporting and tracking. Simplified process to a 20-second task and improved reporting methods in less than 30 days.

Oversaw all aspects of branch including operations, employee development, business development, and sales growth.● Launched new location, developed productive team with no turn over for 14 months—well below industry standard. Brought in new business from community and achieved profitability 24 months before expected. ● Took over corporate branch location that was experiencing stagnant growth. Developed plan of coaching and empowering employees. Devised promotions and contests to motivate staff. Lead branch to more than 20% increase in sales year over year.● Developed new core software system. Headed sub teams for operations area. Tested software. Partnered with vendors to develop software and assisted in system rollout. Achieved far fewer errors than industry average.● Delivered successful presentations to audiences of up to 200 people. Created visual presentation, found ways to include audience participation and humor. Received personal note from CEO for most recent presentation.

Oversaw the daily operations of the Steck location. Interviewed and hired staff members that fit within the UFCU culture. Participated in annual planning for branch goals

Provided exceptional member service. Participated in UFCU sales program achieving top selling financial service representatives (FSR) at UFCU for two years. Trained new tellers and FSR.

Allocated product for Dellware ordersCommunicated with customers and distributors to fill orders

Assisted in hiring and training new staff membersMaintained branch cash levelsExperience in teller, bookkeeping and loan departments