Senior It Business Relationship Manager
CurrentServe as business partner for key HR Stakeholders globally and act as a ‘front door’ to IT integrating fully into your functional teams and engaged in strategy and planning efforts. Key Accountabilities :• Build strong strategic relationships with complex customer groups and senior stakeholders across the globe, developing a deep understanding of the short-term and long-term business direction.• Assess and prioritise requirements in line with IT strategy • Develop and maintain the customer account plan, including accurate customer forecasting, demand planning and effective delivery of the plan• Lead high-level investigations on requirements specifications and feasibility studies, developing a range of options aligned to business and IT strategy• Lead business impact assessments, identifying risks and issues that may affect current and future business units and roles, and create business readiness plan• Proactively identify opportunities for IT to deliver innovative technology solutions to provide competitive advantage or • Present and gain commitment to IT initiatives, using specialist knowledge to gain commitment to established or new IT services• Work collaboratively with:1. Customer and stakeholders groups to build their understanding of IT strategy, programmes and challenges, 2. IT Strategy, Architecture, Portfolio Management and Project/Programme Management to agree the future shape of proposed solutions and initiate projects in partnership3. Other customer area Business Relationship Managers to create alignment and identify cross-business innovative opportunities 4. Portfolio Managers and solution delivery leads to initiate projects, to initiate projects, clearly define scope and monitor the delivery of project value compared to the promised benefits5. Customer Service function to ensure the IT services plans are established for the customer group and are operating effectively