Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.Gorgias serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier… Show more Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.Gorgias serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY. Show less

• Spearheaded operational strategy development for small online businesses, aligning with organizational goals and objectives, specifically in building excellent customer support teams (hiring and system-building)

• Created direct-response copy for sales pages, lead generation pages, and email sequences; and analyzed data from ads, marketing data platforms, and email service providers to meet conversion goals.• Automated customer journey and sales funnels, inclusive of connecting API integrations, payment gateway connections, email sequences, and product delivery.

• Supported and motivated team members in hitting personal and team conversion goals that generated over $2M in annual revenue from the CS Sales Team alone.• Developed an upsell strategy and commission structure to increase single-race conversions and upgrades from a single event to an annual pass based on site traffic data, customer success & support KPIs, and proactive outreach to targeted customer segments.• Co-created internal and external processes with the team, and… Show more • Supported and motivated team members in hitting personal and team conversion goals that generated over $2M in annual revenue from the CS Sales Team alone.• Developed an upsell strategy and commission structure to increase single-race conversions and upgrades from a single event to an annual pass based on site traffic data, customer success & support KPIs, and proactive outreach to targeted customer segments.• Co-created internal and external processes with the team, and facilitated team training and enablement for excellent customer interactions and handling sales objections while providing outstanding support. Show less

• Created a marketing training program and documented standard operating procedures to onboard and enable the partnerships team, which accelerated results as early as the second week of a 3-month production.• Facilitated daily and weekly standups with partner managers to ensure consistency, monitor progress, and tackle roadblocks from partners.• Raised a minimum of Php 500,000 worth of sponsorship for each production through ex-deals and cash through consistent lead generation… Show more • Created a marketing training program and documented standard operating procedures to onboard and enable the partnerships team, which accelerated results as early as the second week of a 3-month production.• Facilitated daily and weekly standups with partner managers to ensure consistency, monitor progress, and tackle roadblocks from partners.• Raised a minimum of Php 500,000 worth of sponsorship for each production through ex-deals and cash through consistent lead generation strategies delegated to partner managers. Show less

• Organized fundraising events held at the LA Convention Center & UN Headquarters, as well as poverty alleviation projects in low-income communities.• Managed and designed the events' life cycle and program flow, negotiated event costs according to the budget, became a designated point of contact to key partners, and executed the digital marketing strategy for event promotion.• Wrote and proofread speeches used at the UNHQ by awardees from non-profit organizations.

• Managed large amounts of incoming phone calls for multiple accounts simultaneously, including a well-known coffee machine brand, public parking info line, adult care facilities, and various small businesses (merchants’ names cannot be disclosed).• Handled irate customer complaints and technical troubleshooting concerns on a daily basis through customer empathy, conflict management, and finding workarounds within the goal resolution time.• Facilitated sensitive transactions… Show more • Managed large amounts of incoming phone calls for multiple accounts simultaneously, including a well-known coffee machine brand, public parking info line, adult care facilities, and various small businesses (merchants’ names cannot be disclosed).• Handled irate customer complaints and technical troubleshooting concerns on a daily basis through customer empathy, conflict management, and finding workarounds within the goal resolution time.• Facilitated sensitive transactions over the phone, ensuring that sales calls converted into successful sales and support calls led to positive interactions and customer retention.(contract job after moving from the US before going back to school) Show less

• Discussed policy reform with California congressmen and senators, conducted phone banking, and participated in campaigns in the Los Angeles Community College District.• Organized campus and community events to raise awareness and encourage political action on issues involving education.• Helped students take political action by creating campaigns, making room-to-room presentations, assisting in voter registration and signing of petitions.