Certified for enterprise (B2B) warranty repair support for devices from Lenovo, Lexmark, Dell (Dell EMC), HP, NEC, Juniper, Aruba (HPE), Cisco, and more.

Conduct Dell Pro Services Warranty repair for Home, Enterprise, and Networking devices, ensuring timely and efficient resolution of hardware issues while adhering to Dell's quality standards.Provide expert troubleshooting and repair services for a diverse range of Dell products, including XPS 2-in-1's, Inspiron AIO's, Optiplex PC's, and PowerEdge Servers, among others.Utilize technical manuals, knowledge bases, and online resources to stay current with Dell product updates and repair procedures, ensuring the highest level of service quality.Efficiently handle service requests, prioritize tasks, and manage workload to meet or exceed service level agreements (SLAs) and deliver outstanding customer support.

Provided diverse enterprise-level support, offering exceptional problem-solving skills and an in-depth understanding of various server hardware systems to meet the unique requirements of businesses both large and small, including Home Depot, 7-11, CompuCom, HCL, PepsiCo Foods North America, and Moss Adams ensuring their technical infrastructures operated at optimal levels to support their business objectives.Collaborated effectively with government entities such as the SSA, Public Employees Retirement System, Fresno City College, Tulare and Visalia Dept of Education, Porterville Unified School District, Los Banos Police Dept, Tulare County Sheriffs Dept, the City of Fresno, and the IRS, adhering to strict protocols and security standards while addressing critical IT challenges.

Remote technical support and troubleshooting provided to business end users via phone and in person. Used Spiceworks for ticket creation and SLA monitoring and ConnectWise RDP to access devices remotely.Demonstrated ability to effectively communicate technical information to non-technical users, resulting in improved customer understanding and reduced escalations while helping the team to meet or beat a majority of our SLAsConsistently recognized for providing excellent customer service and exceeding performance metrics

This is the DBA I have used when working freelance or for myself utilizing customer acquisition techniques that still come in handy daily.

VizyPay is a provider of payment technology solutions for businesses across the United States.This role provided B2B sales experience while also melding some aspects of IT support in providing troubleshooting, support, or facilitating replacement when clients experienced Hardware failure or errors that prevent operation.

Part-Time and Temporary 6 month position. worked at the Tribal Office of the Picayune Rancheria of Chukchansi Indians (PRCI), at the Chapel Hill Dr location in Oakhurst, CA. I worked as a Systems Administrator and Help Desk tech as the only technician role in an office of roughly 25-50. With a Tech support staff which was made up of only myself and my boss, the Head of the IT Dept, we supported between 25-50 end users per day. (the number is inexact because we had 36 office staff, ~3-5 members of the tribal council in their offices, students of the tribe who had received a computer from the tribe for school, as well as answering any question or request from a tribal member regarding a device either via phone or by coming to the front desk of the tribal office.the types of support we usually offered was HelpDesk through Zendesk ticketing to recieve Service requests from end users, we also received requests via work phone and email.Besides the help desk support I offered here, I also did device repair for damaged devices which would save money for the company to fix. I also helped organize the secure recycling of legacy hardware to protect sensitive data while clearing the room in our server room. Beyond this, I came up with a process of flagging every time a device from any Dept has been repaired, serviced, had logged an error or a crash, and using this information in the process of coordinating with the different Departments to determine their Tech needs for the upcoming quarter based on my evaluation as well as the end user requests, allowing for a relatively accurate forecast of budget requirements needed to cover the repair and replacements for the quarter, through the data mentioned regarding it's state based on 4 key indicators of PC health

Computer Hardware Technician 2 position working on hardware replacement project for international insurance company. Called an "Office Refresh", I would work with a remote NOC to replace Network Hardware, and work alone upgrading Workstations, Laptops, Cisco IP Phones and Printers to ensure they were added to the network correctly.

Temporary contract position to assist with a legacy hardware systems replacement project for a large health care client of Kforce. Included backing up all staff workstations and laptops still running Windows 7, and then replacing legacy hardware with new Windows 10 devices which we then configured to ensure a seamless transition. All VOIP phones and printers onsite were also replaced during this project.