It Support Specialist
Bourke St, Melbourne, Victoria
• System Updates: Responsible for efficiently notifying the IT team of overnight activities, new tickets, and updates on network and security monitoring via regular email notifications.• Task Prioritization: Proficiently prioritized tasks, ensuring critical issues received immediate attention, resulting in timely completion of all assigned tasks.• Hardware, Software, and Network Support: Provided comprehensive technical assistance to staff and students, swiftly troubleshooting hardware and software issues, and resolving network-related problems to ensure seamless operations.• Installation: Successfully executed hardware and software installations, guaranteeing smooth functionality across systems and minimizing downtime.• Active Directory Management: Effectively managed AD accounts, including user creation, group management, and permissions assignment, contributing to a well-organized and secure network environment.• Ticketing System: Utilized a ticketing system to log, track, and resolve support requests promptly, maintaining a high level of customer satisfaction and efficient issue resolution.• Remote Support: Use remote control tools to troubleshoot and resolve software-related issues for remote users, enhancing accessibility and user experience.