Krishna Kumar Email and Phone Number

Global Ownership of Server and Storage Infrastructure both on Prem (Nutanix, VMWare, Hyper V) and on Cloud AWS accounts.Managed a global team of 5 Subject Matter Experts in Server Storage, Virtualization, Cloud and Nutanix HCI Technologies world wide for Conde’s Editorial Internal Businesses. Drive the L3 Level Incident Management and Service Requests. SLA Management and Reporting to Leadership. Drive Infrastructure Harmonisation Projects for multiple markets world wide, perform project Management via tools like Jira. Drive Cost optimization activities for AWS and Nutanix Infrastructure for Conde Infrastructure. Technical Owner for all Department related documentation as part of Global Knowledge Management and ITSM Process.Service Owner for Editorial Business Systems Infrastructure. Participate and collaborate on issues on systems with Product owners for Application related issues. Support Engineering and Devops teams and their requirements. Participate in Planning meetings representing Infra stake holder.Work with Security Teams for Vulnerability Management, Patch Control, Virus and Ransomware mitigation drills. Maintain the Backup infrastructure of Veeam and AWS Backups to ensure retention and restoration of data as per the backup policy. Manage data storage and distribution applicable to various country standards like GDPR, SOX, China Revised Data Policy etc. Manage Windows, RHEL, Nutanix, VMWare etc Licensing Globally. Procurement and Renewals etc.Manage other BAU Tasks for the Global Support and Infrastructure wing. People Management - Hiring, Promotions and Separation of staff as per skillset needs. Performance Management - KPIs, Goal Setting, Appraisal reviews, Upskilling, Training and Mentoring staff.

Drive and Manage IT infrastructure, Cloud and Devops Services for SSG Consulting India local IT Team.Lead and Manager Offshore Infrastructure, Cloud & Devops operations and Service Delivery for Clients of SSG Consulting India Limited.

• Manage the IT Services and Support Operations of the growing Telco software R&D organization.• Plan, Organize, Direct and Control the technology infrastructure of the Technology Enabled Organisation in alignment to Business Vision and Milestones.• Develop, maintain and publish up-to-date operational IT policies, Standards and Guidelines.• Oversee, Control and Co-ordinate IT Projects with the team and deliver projects with cost, quality and time.• Create and Control Budget for IT Department for organization.• Constantly Keep management and Stakeholders communicated with changes and progress of IT activities and get feedback.• Provide strategic Operational support of technical controls including but not limited to; Patching, backups, monitoring, R&D etc.• Drive Effective Business Continuity Plans for Disaster Recovery and Security Management.• Audit, Assess and Mitigate Risks potentially affecting business and development teams and derive most feasible changes.• Implement a strategic monitoring and reporting platform across IT teams to reduce and maintain a flexible and safe working environment.• Interact & Support Engineering Team Stake holders to run Extensive Performance Testing, POCs across domestic and global client locations. Vendor and Asset Management - Licensing to Audits.