Krish Krishnamurthy Email & Phone Number

Melbourne, Australia

Melbourne, Australia

• SME and responsible for end to end delivery of network infrastructure (LAN, WAN, Data center, wireless, operational and cyber security, unified comms).• Accountable for maintaining IT operational and Cyber security: Introduced cloud based security. • Ensuring major project delivery and realization of benefit: SME for unified communications to cloud project resulting in reduced operational cost and effort.• Budgetary responsibilities for both operational and capital expenditure… Show more • SME and responsible for end to end delivery of network infrastructure (LAN, WAN, Data center, wireless, operational and cyber security, unified comms).• Accountable for maintaining IT operational and Cyber security: Introduced cloud based security. • Ensuring major project delivery and realization of benefit: SME for unified communications to cloud project resulting in reduced operational cost and effort.• Budgetary responsibilities for both operational and capital expenditure. • Driving continuous improvement initiatives: Re-designed the WAN Network, Identified unused links, consolidated other links reducing cost, saved around 600k on Telstra billing alone.• Delivery of high quality, efficient, responsive IT services: Consolidated functions resulting in reduced dashboard and increased efficiency.• Negotiating and managing 3rd party vendor: Main contact for major contract negotiation. • Risk, Audit and compliance: Identified many risk in network and initiated mitigation for the same.• Asset life cycle management including refresh, renewal and disposal.• Worked as part of team on architectural design.• Writing project brief and scope of work.• Developing, reviewing and enforcing IT policies, guidelines.• Complex IT solutions including Cloud Migration. Show less

Melbourne, Australia

Responsibilities• Understanding of the client’s business needs and technology strategy.• Accountable for ensuring Services are delivered in accordance with contracted arrangements.• Driving delivery teams to ensure compliance with contracted obligations, including SLA’s/KPI’s.• Utilizing the ITIL framework in all practices like change management process. • Taking accountability for operational escalations and lead the business through to a resolution… Show more Responsibilities• Understanding of the client’s business needs and technology strategy.• Accountable for ensuring Services are delivered in accordance with contracted arrangements.• Driving delivery teams to ensure compliance with contracted obligations, including SLA’s/KPI’s.• Utilizing the ITIL framework in all practices like change management process. • Taking accountability for operational escalations and lead the business through to a resolution satisfactory.• Understanding the sales strategy and helping pre-sales/post sales teams. Show less

Melbourne Area, Australia

Managing Team of experienced Network EngineersResponsibilities • As the Team Leader I was responsible for the end to end delivery of managed services to all customers in the routing and switching space (over 1000+ customers across all industry sectors)• Day to day management of a team of 22 Network Engineers. This team was built from ground up by me. • Taking major escalations from customers/different functional groups.- Working with Cisco TAC regularly for… Show more Managing Team of experienced Network EngineersResponsibilities • As the Team Leader I was responsible for the end to end delivery of managed services to all customers in the routing and switching space (over 1000+ customers across all industry sectors)• Day to day management of a team of 22 Network Engineers. This team was built from ground up by me. • Taking major escalations from customers/different functional groups.- Working with Cisco TAC regularly for customer escalations. - Resolving highly escalated technical/process situations using Web conference with various cross functional teams like customer support managers, account managers, sparing team, vendor management team, third party vendors etc. • Re-structure of managed services team to reflect changing needs.• Re-engineering of customer facing IT functions to raise user satisfaction.• Re-engineering call allocation process thereby increasing team productivity. • Maintained the skills matrix, skills development and training of all engineers. • Designed and implemented in-house LAB to improve skill levels of engineers. • Involvement in designing KPIs for the annual review. • Conducted half yearly/annual reviews as per company policy.• All hiring for the team. I conducted all cultural interviews and technical interviews. All process work relating to hiring including signing of the Employment letter.• Produced detailed reporting to analyze engineer utilization and workload. - Workload analysis /Open calls / Closed Calls / Product-wise calls /Age Calls • Mentored, inspired, and motivated my team using effective communication. Show less

Melbourne, Australia

Troubleshooting Complex Network Environment :Responsibilities • Senior Network Engineer in GSC for Routing & Switching team handling clients of Educational, Financial, Government, Banking, and Health Sectors. • Providing technical expertise with troubleshooting in areas of , WAN edge architecture, enterprise core LAN architecture, and in highly sensitive break and fix environment.• Troubleshoot and resolve complex network issues across multiple… Show more Troubleshooting Complex Network Environment :Responsibilities • Senior Network Engineer in GSC for Routing & Switching team handling clients of Educational, Financial, Government, Banking, and Health Sectors. • Providing technical expertise with troubleshooting in areas of , WAN edge architecture, enterprise core LAN architecture, and in highly sensitive break and fix environment.• Troubleshoot and resolve complex network issues across multiple technologies including troubleshooting of network device hardware failures.• Actively managed relationships with clients, internal and external stakeholders, third party vendors and other relevant parties to ensure the maintenance of a healthy balance between customer expectations and contractual obligations.• SME for various internal processes, systems and associated applications, such as creating a technical template for MACD and service order processes.• Mentor for Level 1 and 2 network engineers on technical related concepts and issues.• Perform a variety of 3rd level engineering activities within Managed Services ITIL aligned service delivery processes including incident management, problem management, configuration management, and change management • Coordinate with the customer and project teams for new projects.• 3 Years Novell Netware experience , 3 years worked as senior voice engineer . • Completed various industry certifications including CCIE in Routing and Switching. Show less

New Delhi Area, India

Responsibilities :• Designing and implementing enterprise wide network (LAN & WAN)• Interfacing with the customer and understanding their needs.• Suggesting the right network technologies, protocols, media and solutions. • Exposure to products from a number of companies:• BAY, CISCO, 3COM, CABLETRON, INTEL• MICOM MUX, HUGES VSAT, Lucent Structured Cabling • Separate Sheet attached for Projects

New Delhi Area, India

Responsibilities :• Designing and implementing enterprise wide network (LAN & WAN)• Interfacing with the customer and understanding their needs.• Suggesting the right network technologies, protocols, media and solutions. • Exposure to products from a number of companies:• BAY, CISCO, 3COM, CABLETRON, INTEL• MICOM MUX, HUGES VSAT, Lucent Structured Cabling Many Projects done for Reputed Organisation like :Hindalco, Diesel Locomotive Works , Department of… Show more Responsibilities :• Designing and implementing enterprise wide network (LAN & WAN)• Interfacing with the customer and understanding their needs.• Suggesting the right network technologies, protocols, media and solutions. • Exposure to products from a number of companies:• BAY, CISCO, 3COM, CABLETRON, INTEL• MICOM MUX, HUGES VSAT, Lucent Structured Cabling Many Projects done for Reputed Organisation like :Hindalco, Diesel Locomotive Works , Department of Telecommunications, Oracle Open World, Daewoo Motors, Indian International Center, Show less

New Delhi Area, India

Worked at Reputed Indian Organisations like Zenith Computers Ltd , Asian Paints , Computerland :Roles and responsibilities :• Lead and developed a team of 10 sales and support engineers.• Executed many medium sized orders comprising of UNIX Servers and Netware Servers.• Worked with various industry such as health, automobile, education etc.• Also executed many orders for CAD workstations (Autocad) and Desktop publishing system. • I have conducted many detailed… Show more Worked at Reputed Indian Organisations like Zenith Computers Ltd , Asian Paints , Computerland :Roles and responsibilities :• Lead and developed a team of 10 sales and support engineers.• Executed many medium sized orders comprising of UNIX Servers and Netware Servers.• Worked with various industry such as health, automobile, education etc.• Also executed many orders for CAD workstations (Autocad) and Desktop publishing system. • I have conducted many detailed training on UNIX and Netware O/s.• Installation, System administration, troubleshooting on unix and netware environment.• Good Knowledge of Printers, Plotters, Servers, Terminals.• Good Knowledge on “C” Lang , Relational Database, NDS, Autocad, LISP, Assembly lang.• System Design and Development.• Interface with in-house teams, understanding their needs and converting to programming code.• Cobol programming• User training and documentation. Show less