Krishmila Pathirathne Email & Phone Number

Western Province, Sri Lanka

Colombo District, Western Province, Sri Lanka

*Over-the-phone remote support and hands-on support to resolve technical issues.*Collaborated with the IT team to achieve 100% targets.*Takes & responds to user's issues and requests via phone, email, and ticketing system. (SAMPATH BANK, SAMPATH POS, PIZZA HUT GAMMA) Requests into the help desk ticketing system are then either resolved or escalates to the appropriate resource.*Recommends or performs minor remedial actions to correct problems skills with composure and professionalism in-person, and on the phone.*First-level troubleshooting of laptops, desktops, printers, POS machines(GPRS, ANDROID, PSTN)or attached systems.*Provide support for remote (Citrix) access, and resolve basic PIZZA HUT systems issues. ( Takeaway, Dine-in, KDS, Dragontail, Mail) Provides updated status, and completion information to the manager.*Ms Office Package Communication Problem solving Teamwork Advanced multitasking Flexibility.*Daily update of open job-related tickets and closure of resolved tickets by managing FELID engineers.**Key Achievements** • Resolved critical POS connectivity issues, ensuring minimal downtime for clients. • Successfully managed help desk operations for high-profile clients, meeting SLAs consistently. • Created process documentation to improve team efficiency and knowledge sharing.

Colombo, Western Province, Sri Lanka

*Troubleshooting users' IT issues and systems, Providing access requests,creating user systems accounts & sharing their credentials etc..(Domain issues/ONCERM/COPS/OM/PMS/TOKEN etc...)*Assist in resolving users's IT issues over the phone as much as possible.*Management and administration of ITSM Tool.(Symphonysummit system)* Timely closing of problem management tickets.* Prepare reports requested by management to comply with information requirements.* Documenting and updating process documents at regular intervals.* Support the IT Service Desk team in achieving specific goals.**Key Achievements** • Ensuring minimal downtime for clients. • Successfully managed help desk operations for high-profile clients, meeting SLAs consistently. • Created process documentation to improve team efficiency and knowledge sharing.

Sri Lanka

*Co-ordinate with Finance team.*Work with co-operate database management & systems(Petty Cash/IOU etc..)*Handling Payments.*Invoicing Bank Reconciliation.*Financial record keeping Petty Cash Management. *Excellent time management.*Preparation of petty cash balance report and other reports from day to day and at the end of the month to the relevant authority.

Sri Lanka

Successfully Completed Management Assistant Trainee Program.

Sri Lanka

Lesipay defaulted Customer Handing.Prepare & Present Weekly & Month end reports to relevant Authority.Co-ordinate with Lesipay device team.Providing required information to customer by using system outputs. (ONECRM/CCRM) Time Management.

Sri Lanka

Co-ordinate Dealer return Units repairing Process. Prepare estimates for above devices and inform to customers.Work with co-operate database management & POS system. (CCBS/CRM/CPOS/Ez cash) Handle customer complaints over the phone related to after sale support of Dialog branded devices. Co-ordinating the meeting.Assisted the delegated responsibilities to all team members under my management.

Higher National Diploma In Information Technology, Computer Systems Networking And Telecommunications

Education record

Completed An English Language Training Programme