MANAGING PEOPLE- To interact with newly hired people in the program, training them towards their goal and helping them to achieve their target on weekly basis.- Training them to improve as per business requirements and set weekly targets for them and measure their improvement on daily basis.- Feedback and coaching sessions on customer relationship, sharing feedback of their calls and soft skill training for improvement.- Motivational sessions for newly hired agents, helping them to develop in the program and arranging quality and training sessions for them whenever required.- Manage shifts for people, their breaks and take supervisor calls.

MANAGING PEOPLE- To interact with newly hired people in the program, training them towards their goal and helping them to achieve their target on weekly basis.- Training them to improve as per business requirements and set weekly targets for them and measure their improvement on daily basis.- Feedback and coaching sessions on customer relationship, sharing feedback of their calls and soft skill training for improvement.- Motivational sessions for newly hired agents, helping them to develop in the program and arranging quality and training sessions for them whenever required.- Manage shifts for people, their breaks and take supervisor calls.

MANAGING PEOPLE- To interact with newly hired people in the program, training them towards their goal and helping them to achieve their target on weekly basis.- Training them to improve as per business requirements and set weekly targets for them and measure their improvement on daily basis.- Feedback and coaching sessions on customer relationship, sharing feedback of their calls and soft skill training for improvement.- Motivational sessions for newly hired agents, helping them to develop in the program and arranging quality and training sessions for them whenever required.- Manage shifts for people, their breaks and take supervisor calls.

My job responsibilities for this profile was take escalations cases, managers call, handling clients escalations and other escalations.Corporate customer cases and escalations.Training sessions for newly hired people, helping them to improve and making them familiar with the product and process.Awarded as Best employee of the month .

My job responsibilities for this profile was take escalations cases, managers call, handling clients escalations and other escalations.Corporate customer cases and escalations.Training sessions for newly hired people, helping them to improve and making them familiar with the product and process.Awarded as Best employee of the month .