Krishan Pant Email & Phone Number

Delhi, India

Delhi, India

Pune, Maharashtra, India

Heading the Service Delivery for Global Background Screening & Employee data management team within the People Services & Solutions function at Credit Suisse, that operate from Pune & Wroclaw centers & manage various aspects of the HR operations for all the credit Suisse employees globally.

India & Poland

As a Group Manager - Operations, held a pivotal role overseeing service delivery for two key clients (Global banks) with team size of ~150 linguistic resources spread across three different locations in India and Poland. Was responsible for providing comprehensive backend support that encompassed a wide range of functions, including Static Data Maintenance, Data Remediation, Digital Banking, Account opening & maintenance, Payment's processing and Transaction Monitoring.

Jaipur & Bangalore

In my role as a Manager within the Global Cash Operations & Messaging Team, I have been at the helm of various operations teams to steer service delivery, BAU and quality, projects, and transitions within Cash Operations for a period spanning 5.5 years. Primary teams included: - Germany Funds Release - US/Germany Cheque Processing & Investigation - PWM Manual Payments - Germany Manual & Electronic Payments (SEPA, SWIFT & In-house) - Germany Account & Client Static Data Maintenance

Vadodara, Gujarat, India

In Capacity of Quality Analyst for DACH region, was responsible for ensuring the quality and reliability of products/ services delivered by a project team. inline with client guidelines.Key responsibilities include executing various testing procedures, including functional, regression, performance, and user acceptance testing, to identify defects or issues in the project deliverables.

Gurugram, Haryana, India

As a team leader played a crucial role in guiding and managing a group of individuals to achieve business objective. Key responsibilities were :- Defining clear objectives and targets for the team - Assigning tasks and responsibilities to team members based on their skills, strengths, and workload distribution.- Facilitating open and effective communication to the team - Tracking the progress of team members, providing regular feedback, and evaluating their performance against established benchmarks.- Identifying the training needs of team members and assisting in their professional growth and skill enhancement.- Keeping the team motivated and engaged by recognizing achievements, providing encouragement, and offering support when necessary.- Ensuring that the team's work meets the required quality standards and compliance with relevant guidelines.- Keeping higher management informed of the team's progress and results through regular reports and updates.- Addressing conflicts within the team and finding resolutions that promote a harmonious work environment.

C 1 Level - German Language, Foreign Languages And Literatures, A

Master Of Business Administration - Mba