Network Operations Center Engineer
CurrentProvided Tier2 network support, monitoring, and troubleshooting of company's global network to include LAN/WAN, satellite and VoIP.Oversee and engage in the design, implementation, support, troubleshooting, maintenance, and upgrading of Voice over Internet Protocol systems.Acted independently to diagnose customer problems with voice equipment such as Cisco Unified Communications and Call Manager.Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.Resolved end-user problems and made necessary modifications to the operating system, network software, and/or hardware configurations.Use of monitoring tools to diagnose and troubleshoot network failures.Supported clients ranging from private companies to contracted clients worldwide.Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions.
