Krishna B Email & Phone Number

Vancouver, British Columbia, Canada

Key Expertise:◘SaaS Employee Scheduling Software Implementation◘Process Analysis & Optimization◘Cross-functional Team Leadership◘Stakeholder Management & User Adoption◘Workforce Management Best Practices◘Data Analytics & Reporting◘Workforce Compliance & RegulationsExperience Highlights:-> Spearheaded large-scale implementations across multiple locations, optimizing scheduling for 10,000+ employees and achieving significant productivity gains.-> Conducted comprehensive process audits to identify bottlenecks, streamlining operations through tailored software configurations, reducing overtime costs.-> Developed immersive training programs to upskill 1000+ end-users, ensuring seamless user adoption and software proficiency with a 95% satisfaction rate.-> Provided ongoing optimization support, troubleshooting, and data-driven recommendations to continuously improve workforce utilization, reducing staffing costs.-> Leveraged strong communication skills to navigate complex organizational dynamics and drive cross-functional collaboration among teams spanning various countries.-> Implemented advanced scheduling algorithms and rules to ensure compliance with industry-specific regulations, such as labor laws and union agreements.-> Customized reporting dashboards and KPIs to provide real-time visibility into workforce performance, enabling data-driven decision-making.-> Facilitated seamless data migration and integration with existing HRIS and payroll systems, ensuring accurate and efficient workforce management.-> Mentored and coached junior implementation consultants, fostering career growth and knowledge sharing within the team.-> Recognized as a subject matter expert, contributing to product roadmap discussions and driving continuous improvement of the software's capabilities.

Vancouver, British Columbia, Canada

Built and maintained strong relationships with customers, understanding their needs and goals to provide effective solutions.Demonstrated excellent communication skills, both verbal and written, in interactions with customers to ensure clear understanding and resolve any concerns.Utilized strong problem-solving skills to analyze customer issues and provide timely and effective solutions.Provided technical guidance and assistance to customers in utilizing software features and troubleshooting any technical issues.Collaborated with cross-functional teams to ensure seamless customer experiences and drive customer success.Created user guides and training materials to assist customers in maximizing the value of the software.Monitored and tracked customer interactions and key metrics to identify trends, opportunities, and areas for improvement.

- Customer Service: Demonstrated excellence in providing exceptional customer service, addressing inquiries, and resolving issues to ensure a positive shopping experience.- Communication: Strong verbal and written communication skills, effectively engaging with customers and colleagues to convey information clearly and concisely.- Sales and Upselling: Proven track record of meeting sales targets and employing effective upselling techniques to increase revenue.- Cash Handling: Proficient in accurately handling cash transactions, operating cash registers, and maintaining cash register balances.- Inventory Management: Skilled in managing inventory, monitoring stock levels, and ensuring proper product placement and organization.- Time Management: Exceptional ability to multitask, prioritize tasks, and meet deadlines in a fast-paced retail environment.- Teamwork: Collaborative team player, adept at working with colleagues to achieve common goals, provide support, and deliver outstanding customer service.- Problem-Solving: Strong problem-solving skills, effectively resolving customer issues, handling complaints, and finding innovative solutions to challenges.- Adaptability: Demonstrated ability to quickly adapt to changing circumstances, learn new processes, and thrive in dynamic work environments.- Attention to Detail: Meticulous attention to detail, ensuring accuracy in pricing, inventory management, and adherence to company policies.

Hyderabad Area, India

--> Develop a strategy the team will use to reach its goal--> Provide any training that team members need--> Communicate clear instructions to team members--> Listen to team members' feedback--> Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed--> Manage the flow of day-to-day operations--> Create reports to update the company on the team's progress--> Distribute reports to the appropriate personnel

Hyderabad Area, India

Investigate Debit & Credit Fraud for UK Customer's, coach, guide, train, handles escalations, provide solutions.

Visa Debit Cards & Visa and Master Credit Card Fraud Investigation and training.

Maestro Debit Card Fraud Investigation - UK Customer base.

Pg Diploma, Business Administration And Management, General

Bachelor Of Science (B.Sc.), Biotechnology

Education record

10+2, Bi P C