• Different types of IT system setup/troubleshooting/upgrading, security management • IT Hardware/software deployment, troubleshooting, repair and maintenance (Desktop/laptop/server, printer, Mac, iOS and Android devices); • Mobile applications and device management • Various cloud and device based applications setup and troubleshooting • On-premise and cloud virtual severs deployment, administration (AD, DHCP, DNS, security certificate); Exchange on premise and Office365, server and email migration • Network infrastructure configuration, maintenance and troubleshooting (LAN/WLAN/WAN, routers, switch, firewall) • Windows, Mac OS, iOS, Android, MS Office Suites, Outlook, Adobe packages, HTML, CSS, Java, graphics, accounting software and web applications • Help desk and technical support on phone, by email, remote desktop access or onsite service • Website development, web editing and content management graphics and video editing • Dealing with vendor or related agencies for product support and warranty issues • Managing product license and certificate • Documentation of technical actions and solution using case management system Other traits: • Dedicated and hard-working, team player with a positive attitude and strong work ethics • Detail oriented with excellent critical thinking and problem solving abilities • Passionate about learning new technologies • Patient in the face of adversity • Good communication skills

Working on Windows deployment projects:Hardware/software upgrade, reimaging OS on workstations in enterprise environment, migration of user profiles, files and settings; configure Outlook, VPN for users; install and configure applications. Mapping drives, documentation, IP configuration, configuring networked printers and PC's; training to users.