• Provided comprehensive global procurement oversight for the travel management company, addressing all operational issues to ensure deliverables met Amdocs' business travel objectives and needs in 14 countries across the APAC region.• Developed, implemented, and managed all travel vendor relationships and programs, encompassing agencies, airlines, hotels, and other travel-related services, ensuring strict compliance with agreed service level agreements.• Collaborated with the Sourcing department to formulate supplier strategies that supported both regional and enterprise-level sourcing goals.• Proactively identified opportunities for savings, cost avoidance, and service enhancements, initiating process improvements and deploying best practices generated through benchmarking.• Generated detailed management reports and promoted awareness of spending and compliance trends among senior management.• Worked closely with senior leaders to define the scope and objectives of meetings and events, and then crafted meeting strategies and project plans to ensure successful execution.• Collaborated with internal clients, colleagues, and third-party agencies across multiple regions and time zones to create a cohesive approach to travel and event planning.• Drove cost savings and efficiencies in meetings and events throughout the planning and execution process.• Expertly managed the integration of acquired companies into the travel program, identifying and implementing the use of new technologies in line with current marketplace trends and best practices.• Supported employee engagement through multiple channels, including the design and implementation of travel training programs for travelers and travel arrangers, while diligently maintaining an up-to-date travel intranet.• Worked closely with corporate security and risk management on Duty of Care issues to ensure the safety and well-being of employees.• Identify process improvements.

• Managed and embedded daily travel operations in India and the APAC region, ensuring seamless and efficient travel-related services.• Provided customers with the best travel deals and meticulously researched travel programs, successfully negotiating rates while significantly improving customer satisfaction ratings.• Ensured strict adherence to Amdocs Travel Directives, both regionally and globally, while overseeing a range of operational responsibilities.• Led efforts to improve Online Booking Tool (OBT) adoption in various geographical regions.• Actively participated in global travel planning and spending analysis, contributing to strategic decision-making.• Managed operational relationships with all travel vendors, including Travel Management Companies (TMCs), Online Booking Tools (OBTs), airlines, and hotels.• Collaborated closely with procurement to add supplier contracts, support during Requests for Proposal (RFP) processes, and provided feedback on contracted suppliers.• Resolved financial inconsistencies through the collection of outstanding fees, management of refunds, and the delivery of travel documentation from TMCs.• Ensured all duties were performed in full compliance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.• Managed the quality assurance program, conducting on-site evaluations, internal audits, and customer surveys.• Actively listened to customer requests, confirming full understanding before addressing concerns.• Resolved conflicts and negotiated mutually beneficial agreements between parties.Key Accomplishments/Role Performed at Amdocs• Successfully negotiated airline and hotel agreements.• Led expansions of the Online Booking Tool (OBT).• Participated in COVID-19 evacuation efforts.• Contributed to User Acceptance Testing (UAT) of the SAP ERP travel system of Amdocs (Terminal1) in Israel.• Engaged in operations enhancement meetings with GetThere in Singapore.

• Monitored and oversaw regional travel operations in India and the APAC region, ensuring the efficient execution of travel-related tasks.• Spearheaded a comprehensive restructuring of job roles, schedules, and daily assignments, resulting in a significant increase in overall team efficiency and productivity.• Formulated and implemented strategies to enhance operational efficiency and accuracy, contributing to improved workflow and client satisfaction.• Successfully managed a high workload with a consistent record of achieving Service Level Agreements (SLAs).• Cultivated strong relationships with customers through a positive attitude and attentive response, enhancing client satisfaction and loyalty.• Collaborated with the SAP ERP and GetThere technical teams to create prototypes of new designs and training materials for the travel system, including BetterFly, OBT, and Terminal1for.• Implemented new working processes that delivered continuous improvements and streamlined operations.• Covered shift shortages for RSC shifts to ensure the production schedule remained on time.• Developed solid professional relationships to facilitate cross-functional teamwork and group efficiency.• Contributed to the interviewing process and made new hire recommendations.• Conducted annual evaluations and reviews for a large staff of employees.• Managed 30 direct reports for effective business travel operations.Key Accomplishments/Role• Successfully implemented the BCD travel desk in Pune, India.• Led the implementation of the BCD travel desk across 14 countries in the APAC region.• Played an essential role in the testing and implementation of Amdocs's travel system, BetterFly (SAP) within Amdocs.• Contributed significantly to the process of Amdocs OBT Implementation.• Gained valuable IT corporate exposure while working with BCD.• Notable contributions were made at companies such as Honeywell Automation, Amdocs India, and Schaeffler India.

• Made and modified reservations for air travel services for employees and executives, ensuring that they met the standards of excellent customer service.• Arranged hotel reservations for guests, employees, and employers, ensuring a comfortable and convenient stay.• Cross-checked invoices provided by traveling agents before they were sent to the accounts department, ensuring accuracy and cost-efficiency.• Assisted clients in obtaining passports and visas from different countries, streamlining the travel process.• Demonstrated a quick ability to learn new skills and apply them to daily tasks, improving overall efficiency and productivity.• Successfully managed day-to-day duties with precision and efficiency, even in a fast-paced atmosphere.• Created and maintained spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting, contributing to data analysis and decision-making processes.• Thrived in a high-pressure environment, consistently meeting tight deadlines.• Collaborated with top corporate clients, including CWT in-house corporates, Tata Communications, RBI Bank, and Nabard, to provide exceptional travel and reservation services.

• Accurately completed reservations for business travelers at the point of sale, ensuring a seamless booking process.• Updated and maintained reservation information by company guidelines, guaranteeing data accuracy and consistency.• Managed international and domestic airline reservations, car rentals, and hotel bookings for the company's VIP clients, ensuring their travel needs were met with precision and care.• Responded promptly to clients' questions, issues, and complaints, providing effective solutions and maintaining high levels of customer satisfaction.• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discretion, prioritizing the security of client data.• Stayed informed about airline rules, regulatory requirements, and industry standards, ensuring compliance and delivering travel arrangements that met all relevant guidelines.• Expertly arranged travel accommodations for a wide range of clients, including groups, couples, executives, and those with special needs, customizing travel solutions to suit each individual's requirements.